Director, Operational Resilience

Voya Financial • Atlanta, GA

3d

About The Position

The Director, Operational Resilience will lead the implementation and maturation of Voya’s enterprise Operational Resilience Framework so the organization can continue delivering critical services during disruptive events while minimizing customer and business impact. Reporting to the VP, Global Business Resiliency & Strategy, this role is the primary program leader responsible for embedding Operational Resilience across the enterprise by 2028.

The Director will work across business, technology, risk, compliance, cybersecurity, vendor management, and operations teams to establish governance, facilitate stakeholder alignment, coordinate end-to-end service mapping, oversee resilience testing, and drive continuous improvement. The role calls for a strategic leader and change agent who can influence senior stakeholders, build consensus in a complex organization, and translate resilience objectives into practical business outcomes.

Requirements

• Bachelor’s degree in Business, Risk Management, Information Technology, Finance, Operations, or a related field; an equivalent combination of education and experience is considered.
• 8–12 years of experience in one or more of the following: Operational Resilience, Business Continuity, Enterprise Risk Management, Technology Risk, or Operational Risk.
• 5+ years leading cross-functional programs or strategic initiatives.
• Experience working with executive and senior leadership teams.
• Experience driving change across multiple stakeholder groups.
• Experience developing governance frameworks, policies, processes, or operating models.

Nice To Haves

• Experience implementing or supporting an Operational Resilience program.
• Experience in financial services, insurance, banking, asset management, or another highly regulated industry.
• Experience facilitating enterprise-wide workshops and stakeholder engagement efforts.
• Experience with process mapping, service mapping, or dependency analysis.

Responsibilities

• Lead implementation and ongoing evolution of the Operational Resilience Framework.
• Develop and execute a multi-year roadmap to embed Operational Resilience across the enterprise.
• Establish governance structures, operating procedures, standards, and performance metrics.
• Monitor program maturity and recommend capability improvements.
• Build partnerships across business, technology, risk, compliance, legal, cybersecurity, third-party risk, and operations functions.
• Build executive sponsorship and drive enterprise-wide adoption of Operational Resilience principles.
• Facilitate workshops, steering committees, governance forums, and decision-making sessions.
• Lead communications and change management activities to support sustained program adoption.
• Influence outcomes across a highly matrixed organization without direct authority.
• Coordinate identification and governance of Important Business Services.
• Facilitate cross-functional mapping of critical services and supporting dependencies.
• Partner with subject matter experts to identify vulnerabilities, recovery challenges, and resilience gaps.
• Maintain visibility into service interdependencies and associated risks.
• Facilitate development of impact tolerance recommendations and related resilience objectives.
• Coordinate enterprise testing exercises and scenario-based assessments.
• Track findings, vulnerabilities, remediation activities, and program improvements.
• Report resilience performance and program status to leadership.
• Prepare executive reporting and presentations for governance committees.
• Partner with Risk Management, Compliance, and Internal Audit on resilience-related initiatives.
• Support assessments, reviews, and regulatory readiness activities.
• Establish metrics and reporting to demonstrate program effectiveness.

Benefits

• Health, dental, vision, and life insurance plans.
• 401(k) savings plan with company matching contributions up to 6%.
• Employer-paid Voya Retirement Plan cash balance contribution of 4%.
• Tuition reimbursement up to $5,250 per year.
• 20 days of paid time off, nine paid company holidays, and a flexible Diversity Celebration Day.
• 40 hours of paid volunteer time per calendar year.
• Incentive opportunities, which may include annual cash incentives, sales incentives, and/or long-term incentives, depending on the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Director