Director, Operational Excellence & Strategic Program Management

Forged Fiber 37 • Dallas, TX

7d • Onsite

About The Position

About Forged Fiber At Forged Fiber, our mission is bold but simple: deliver fast, reliable, future-proof connectivity that builds the foundation for everything online. As we execute, we believe the right way to do something is the only way. This foundation guides how the company builds, operates, and maintains a state-of-the-art open-access fiber network platform that empowers millions. Forged Fiber is about more than building a network. It is about people. Every role matters. Every contribution counts. Together, employees create impact through teamwork, trust, and a shared commitment to excellence.

Requirements

• Bachelor's Degree or equivalent experience.
• 5+ years of experience in Program Management, PMO Leadership, Operations, Network Build, Telecommunications, Infrastructure, or related industries.
• 5+ years leading teams of Program Managers, Project Managers, or operational leaders.
• Experience managing large-scale transformation programs involving multiple business units.
• Strong executive communication and stakeholder management skills.
• Demonstrated success in governance, portfolio management, and operational improvement.

Nice To Haves

• Telecommunications, fiber network deployment, construction, or infrastructure experience.
• PMP, PgMP, Lean Six Sigma, Agile, or equivalent certifications.
• Experience supporting high-growth organizations and operational scaling efforts.
• Strong analytical, reporting, and executive dashboard development experience.

Responsibilities

• Lead enterprise-wide operational excellence initiatives supporting Build, Field Operations, Engineering, IT, HR, Finance, and emerging business functions.
• Develop and maintain executive governance structures, intake processes, prioritization frameworks, and decision-making forums.
• Partner with executive leadership to translate business strategy into executable roadmaps, operational plans, and measurable business outcomes.
• Lead long-range operational planning and strategic roadmap development supporting network expansion, market growth, operational scalability, and organizational performance objectives.
• Drive continuous improvement initiatives focused on efficiency, scalability, customer experience, cost reduction, and operational effectiveness.
• Evaluate business priorities, strategic investments, resource allocation decisions, and organizational tradeoffs to support enterprise decision-making.
• Establish accountability for execution of strategic priorities and ensure initiatives remain aligned to company objectives and growth strategies.
• Lead and develop a team of Program Managers, Project Managers, PMO leaders, and operational support resources responsible for strategic and operational initiatives.
• Establish enterprise portfolio management processes that provide visibility into priorities, risks, dependencies, financial impacts, resource constraints, and delivery milestones.
• Ensure consistent project management disciplines, governance standards, reporting frameworks, and execution methodologies across the organization.
• Provide executive oversight of large-scale transformation programs, strategic initiatives, and operational improvement efforts from planning through implementation.
• Serve as the executive escalation point for significant program risks, resource conflicts, stakeholder challenges, and delivery issues affecting strategic outcomes.
• Direct managers, senior program leaders, and project professionals in the successful execution of complex, high-visibility programs spanning multiple functions and operational disciplines.
• Oversee cross-functional support provided to Forged Fiber leaders to ensure alignment, transparency, and execution excellence.
• Support organizational readiness for market launches, network expansion, operational scaling, and build acceleration objectives.
• Partner with Build, Engineering, Construction, and Field Operations leaders to remove barriers and streamline execution.
• Develop repeatable playbooks, implementation standards, and operational support models.
• Facilitate cross-functional handoffs, lessons-learned reviews, and continuous improvement initiatives across the end-to-end build lifecycle.
• Monitor network deployment support programs and operational readiness efforts to ensure successful delivery against business objectives.
• Establish executive scorecards, KPIs, dashboards, and operational reporting.
• Monitor program performance, operational trends, risks, and opportunities.
• Provide executive leadership with actionable insights and recommendations.
• Ensure data-driven decision making throughout the organization.
• Build, coach, mentor, and develop a high-performing team of PMO professionals.
• Foster a culture of accountability, teamwork, transparency, innovation, and continuous improvement.
• Support workforce planning, hiring strategies, onboarding readiness, and organizational development initiatives.
• Drive leadership development and succession planning within the PMO organization.
• Function as a trusted advisor and strategic partner to executive leaders and functional organizations.
• Coordinate efforts across Operations, Build, Engineering, IT, Dispatch, Finance, HR, Construction, and external partners.
• Facilitate alignment among executive stakeholders regarding strategic priorities, investments, resource allocation, and execution plans.
• Resolve complex issues and drive decision-making across organizational boundaries.
• Influence executive-level decisions through business case development, operational insights, performance analysis, and strategic recommendations.

Benefits

• Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED