Dir Operational Excellence & Standardization

Exelon • Washington, DC

3d

About The Position

The Director, Operational Excellence & Standardization leads enterprise-wide efforts to improve operational performance, reduce unnecessary variation, and promote consistent execution across Exelon’s utility operating companies. Reporting to the EVP, Operations, the role translates enterprise performance, reliability, safety, and cost objectives into standardized processes, governance, and measurable business outcomes. It advances continuous improvement through data-driven decision-making, analytics, and technology-enabled solutions, partnering with IT and business leaders to maximize value from enterprise tools and capabilities. The Director works across operating companies and corporate functions, influencing stakeholders at all levels to accelerate best-practice adoption, strengthen operating discipline, and deliver sustainable improvements in customer, operational, and financial performance.

The position leads enterprise operational excellence strategy and governance; advises the EVP, Operations on execution of priorities; and drives process standardization and convergence while accounting for jurisdictional, regulatory, and business requirements. It establishes performance governance, KPI frameworks, dashboards, review forums, and reporting, and uses analytics to identify gaps, root causes, and improvement actions. The Director also ensures lessons learned, audit findings, incident reviews, and regulatory commitments are resolved and embedded into standard work; leads benchmarking and peer review; and partners with business and technology leaders to deploy digital, analytical, automation, and AI solutions.

The role is the enterprise lead for operational excellence, standardization, and technology-enabled performance improvement across Exelon’s four utility operating companies—BGE, ComEd, PECO, and PHI. It coordinates enterprise operational excellence KPIs, stewards performance analytics and standardization playbooks with IT and Finance, and governs Operations innovation and pilot evaluation. As a matrix leader, the Director influences leaders across Operations and partners with the EVP, Operations leadership team and corporate and operating-company functions on performance transformation priorities.

Requirements

• Bachelor’s degree in Engineering, Business, Operations Management, or a related discipline.
• 12+ years of progressive experience in utility operations, operational excellence, or performance (the supplied posting truncates the remainder of this qualification).

Nice To Haves

• Advanced degree preferred.
• Master’s degree (MBA, MEng, or equivalent).
• Experience in electric and/or gas utility operations, transmission and distribution, or comparable capital-intensive industries.

Responsibilities

• Develop and lead the enterprise operational excellence and standardization strategy, aligning priorities, governance, and improvement roadmaps across utility operating companies.
• Serve as a strategic advisor and execution partner to the EVP, Operations, translating enterprise priorities into initiatives, milestones, and accountability mechanisms and providing decision-support insights and progress updates.
• Identify, design, and implement standardized operational processes across operating companies, reducing unnecessary variation while ensuring compliance with jurisdictional, regulatory, and business requirements.
• Establish enterprise performance governance, including KPI frameworks, dashboards, review forums, and reporting mechanisms.
• Use data analytics and trend analysis to identify performance gaps and root causes and drive targeted improvement actions.
• Track and ensure resolution of operational lessons learned, audit findings, incident reviews, and regulatory commitments, embedding them into standard work and preventing recurrence.
• Lead enterprise benchmarking and peer reviews, facilitate cross-functional and cross-company learning, and accelerate adoption of proven practices.
• Partner with business and technology leaders to identify, prioritize, and deploy digital, analytical, automation, and artificial intelligence solutions that improve operational performance.
• Define operational requirements and drive field adoption of enterprise tools to improve decision-making, productivity, safety, reliability, and cost outcomes.
• Coordinate enterprise operational excellence KPIs, including cost and productivity improvement versus plan, standardization adoption, corrective-action closure, benchmark gap closure, and improvement initiative delivery.
• Steward enterprise performance analytics, benchmarking methods, and standardization playbooks in partnership with IT and Finance.
• Govern and evaluate Operations innovations and pilots, recommending what to test, how to measure results, and whether successful pilots should scale into standard work or be discontinued.
• Influence VPs, Directors, managers, and field leaders across Operations and engage executives and cross-functional partners on performance transformation priorities.

Benefits

• 401(k) match and annual company contribution.
• Medical, dental, and vision insurance.
• Life and disability insurance.
• Paid time off options, including vacation, sick time, floating and fixed holidays, and maternity, bonding/primary caregiver, or parental leave.
• Employee Assistance Program and resources for mental and emotional support.
• Wellbeing programs, including tuition reimbursement, adoption and surrogacy assistance, and fitness reimbursement.
• Referral bonus program.
• Annual bonus for eligible positions: 30%.
• Annual Long Term Incentive Plan: an additional $50,000 annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Director