Director – Omnichannel Operations & Commercial Excellence - Home-Based

ISR Recruitment

3d • Remote

About The Position

A senior, hands-on role providing cover within a global organisation’s Global Commercial Excellence team. The Director will advance omnichannel operations, channel execution excellence and content operations transformation across global and local markets, translating strategic priorities into practical workflows, operating models and measurable improvements in customer engagement and commercial performance. The opportunity is home-based, with remote working, West London and European travel noted. It is an initial 12-month contract at approximately £600 per day via Umbrella.

Requirements

• Senior-level experience in commercial excellence, strategic marketing, omnichannel operations or customer engagement transformation.
• Demonstrable hands-on delivery of omnichannel programmes, channel adoption and customer journey activation.
• Experience redesigning content operations, workflows and global-to-local operating models.
• Proven ability to influence senior stakeholders and deliver change across complex global organisations.
• Strong programme management, workshop facilitation and stakeholder engagement skills.
• A pragmatic, collaborative approach, with the ability to quickly establish credibility, maintain delivery momentum and turn strategic ambition into practical outcomes.

Nice To Haves

• Pharmaceutical or other regulated-industry experience is highly desirable.
• Knowledge of marketing automation, CRM, Veeva, Salesforce Marketing Cloud, modular content and medical, legal and regulatory (MLR) approval workflows.
• A strong background in commercial omnichannel operations in the Pharmaceutical, Life Sciences or Biotechnology sectors.

Responsibilities

• Lead global omnichannel operations, channel execution and customer journey activation.
• Drive channel adoption, campaign orchestration, customer segmentation and Next Best Action initiatives.
• Advance content operations transformation, including global-to-local content models, workflow redesign and pilot evaluations.
• Align global and affiliate stakeholders on governance, roles, responsibilities and ways of working.
• Lead cross-functional workshops and coordinate interdependent transformation workstreams.
• Manage programme governance, budgets, vendors, timelines, risks and executive communications.

What This Job Offers

• Career Level: Senior
• Education Level: No Education Listed