Director, Office Services

JLL • Anaheim, CA

10d • $148,000 - $178,000 • Onsite

About The Position

JLL is seeking an experienced workplace services leader to transform and professionalize a multi-site office operations platform for a key client. The Director of Office Services is responsible for leading a comprehensive office services platform across the client's offices and support locations. This director-level position will oversee mailroom and package operations, office supplies, employee amenities, and service standards while creating a more professional, secure, technology-enabled, and cost-efficient operating model. The role is critical as the client transitions from current mailroom and office support practices toward a centralized hub-and-distribution model.

Requirements

• Bachelor's degree in Business Administration, Facilities Management, Operations Management, or related field
• 7+ years of progressive experience in office services, workplace operations, or facilities management
• 3+ years of leadership experience managing teams and multiple locations
• Proven track record implementing operational improvements and service standards
• Strong vendor management and contract negotiation experience
• Experience with mailroom operations, inventory management, and chain-of-custody procedures
• Excellent organizational, analytical, and problem-solving skills
• Strong communication and interpersonal skills with ability to work cross-functionally
• Proficiency with workplace management technologies and systems

Nice To Haves

• Experience with Quadient, BearTracks, FacilityOS/SC Logic, or similar workplace management platforms
• Background in implementing centralized service delivery models
• Experience managing corporate office relocations, moves, or space reconfigurations
• Background in warehouse or distribution center operations supporting office environments
• Project management certification (PMP) or facilities management certification (FMP, CFM)
• Experience in corporate real estate or professional services environments

Responsibilities

• Lead day-to-day office services across multiple client locations, including mailroom, package handling, office supplies, employee amenities, and general office support
• Establish consistent office service standards across all locations, including coverage models, escalation protocols, service expectations, and quality control
• Manage a small internal team and coordinate with third-party vendors to ensure reliable, professional, and consistent service delivery
• Oversee all inbound and outbound mail and package operations, including receipt, scanning, notification, pickup, delivery, and shipping
• Implement and enforce full chain-of-custody procedures, including scanning packages in and out, secure storage, pickup controls, and documented accountability
• Create comprehensive policies for personal package acceptance, outbound personal postage, employee pickup, after-hours needs, and package retention
• Coordinate with technology platforms such as Quadient or potential alternatives for accountable mail, package tracking, employee notifications, and self-service shipping
• Develop a standardized office supply program, including approved supply lists, ordering protocols, usage tracking, inventory thresholds, and preferred vendors
• Consolidate purchasing through negotiated vendor relationships, including Staples, Costco, Sam's Club, JLL Marketplace, or other approved procurement channels
• Implement data-driven inventory and asset tracking processes that identify usage by location, frequency, cost, and department
• Manage office-related employee amenities, including water service, breakroom supplies, conference room refreshments, beverage service, food storage support, and lactation room support
• Coordinate service standards for high-touch meetings, executive visitors, client meetings, and conference room readiness
• Address operational issues such as water quality, delivery frequency, refrigerator capacity, and meeting beverage replenishment
• Lead planning and execution of office relocations, moves, and space reconfigurations
• Coordinate internal move services including furniture relocation, equipment transfers, asset tagging, and employee workstation transitions
• Manage warehouse operations supporting office moves, including receipt, storage, tracking, and distribution of furniture, equipment, and materials
• Develop and implement move management procedures including pre-move planning, day-of coordination, post-move support, and closeout documentation
• Coordinate with facilities, IT, security, and department leaders to minimize business disruption during relocations
• Oversee management of marketing materials distribution and storage as part of move coordination
• Support the transition to a centralized hub-and-distribution model as the client consolidates office locations
• Evaluate and manage vendors supporting mailroom services, reception, office supplies, shipping, visitor management, water service, print services, warehouse management, and related operations
• Assess opportunities for vendor consolidation to reduce costs, improve data visibility, simplify management, and standardize service levels
• Evaluate technology platforms including Quadient, BearTracks, FacilityOS/SC Logic, visitor management systems, warehouse management tools, digital storefronts, and print center systems
• Develop documented standard operating procedures for mail, packages, reception, office supplies, water service, visitor management, warehouse requests, asset movement, marketing materials distribution, and service escalation
• Address operational risks including open package areas, broken chain of custody, delivery delays, poor asset visibility, space constraints, and service disruption during relocation
• Establish secure handling procedures for confidential materials, packages, and mail distribution
• Partner with facilities, security, HR, IT, finance, and executive operations teams to ensure seamless service delivery
• Support office relocation planning and implementation of centralized hub strategies
• Manage budget, vendor contracts, and cost optimization initiatives

Benefits

• Competitive benefits package including health insurance, retirement plan, paid time off, and professional development opportunities
• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Director