Director, Office Of Research And Program Monitoring

City of New York•New York, NY

20h•Hybrid

About The Position

The Family Independence Administration (FIA) provides temporary assistance to individuals and families with social service and economic needs to help them achieve self-sufficiency through essential programs like temporary cash assistance, SNAP, childcare, eviction prevention, adult protective services, job training, employment support, domestic violence assistance, and child support enforcement. The Office of Research and Program Monitoring (ORPM) serves as FIA's internal monitoring and analysis unit, aiming to enhance productivity and prevent fiscal sanctions. ORPM staff conduct site visits to various FIA Benefit Access Centers (BACs) and specialized locations, including the Family Services Call Center, Union Square BAC, Refugee BAC, Residential Treatment Services Center, and SNAP sites. The unit evaluates and analyzes BAC activities to identify policy and procedural deficiencies and develops and oversees corrective action plans. This role, under the direction of the Deputy Commissioner for Field Operations, involves significant independent judgment and initiative in overseeing ORPM, with a focus on organizational research and program development. The position monitors the effectiveness and operational integrity of the Public Assistance and Food Stamp programs.

Requirements

Applicants must be permanent in the Administrative Staff Analyst Civil Service title or be permanent in a comparable title eligible for 6.1.9 Title Change.
A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above.
OR A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.

Responsibilities

Direct and oversee the monitoring of the effectiveness, efficiency, and operational integrity of the Public Assistance and Food Stamp programs through data collection, site observations, and data analysis to ensure consistency in operational methods, management concepts, systems, and techniques.
Develop new reporting systems to meet Federal and State legislative requirements and adapt to changing technology.
Direct and facilitate the development, implementation, and monitoring of new initiatives for FIA Center Operations management by producing comprehensive analyses of Center activities using operations research, systems analysis, and other methods.
Direct studies of complex organizational and operating problems to produce comprehensive summaries of results supporting agency decision-making.
Oversee the implementation of "best practices" plans for the Deputy Commissioner of Operations and recommend policy initiatives for Job Centers and Food Stamp offices to correct identified problems.
Review and analyze proposed final policy, procedural, and budgetary changes, drafting recommendations on their impact on FIA programs.
Direct the preparation of comprehensive reports with findings and recommendations for improved effectiveness.
Report to the Deputy Commissioner on the progress of corrective measures, providing quantitative data analysis and recommendations for program changes to ensure compliance with agency policy and regulations.
Conduct studies to determine the feasibility of implementing operational initiatives under the Welfare Reform Act.
Prepare and implement detailed project plans, identifying milestones, scheduling tasks, and due dates for efficient project progress monitoring.
Provide oral and written reports to the FIA Deputy Commissioner and Agency Executive Staff on project status.
Represent the Deputy Commissioner at high-level meetings and conferences with Federal, State, City, and Community officials.
Evaluate proposals for changes in policy and practices received from within and outside the Agency, providing recommendations to the FIA Deputy Commissioner.
Assist the FIA Deputy Commissioner with the development, implementation, and monitoring of corrective action plans mandated by governing agencies.
Advise the FIA Deputy Commissioner and Regional Managers on the development of programmatic plans, goals, and initiatives targeting the processing of Public Assistance and Food Stamp cases.
Communicate with other HRA departments, city, state, and federal governmental entities to obtain pertinent information for research studies and data collection, identifying critical program deficits to create operational recommendations for improving workflow and service delivery.