DIRECTOR, OFFICE OF RESEARCH AND PROGRAM MONITORING

City of New York•New York, NY

8d•$106,602 - $118,872•Onsite

About The Position

The Family Independence Administration (FIA) provides temporary assistance to individuals and families facing social service and economic challenges, aiming to help them achieve self-sufficiency through various programs. The Office of Research and Program Monitoring (ORPM) serves as FIA's internal unit for monitoring and analysis, focused on enhancing productivity and preventing fiscal sanctions. ORPM staff conduct on-site evaluations of FIA Benefit Access Centers (BACs) and specialized locations, including call centers, specific BACs, and SNAP sites. The unit's core function is to assess BAC activities, identify policy and procedure adherence issues, and develop and oversee corrective action plans.

Requirements

Permanent in the Administrative Staff Analyst Civil Service title or permanent in a comparable title eligible for 6.1.9 Title Change.
A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above.
OR A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.

Responsibilities

Direct and oversee the monitoring of the effectiveness, efficiency, and operational integrity of the Public Assistance and Food Stamp programs using data collection, site observations, and data analysis to ensure consistency in operational methods, management concepts, systems, and techniques.
Develop new reporting systems to meet Federal and State legislative reporting requirements and adapt to changing technology.
Direct and facilitate the development, implementation, and monitoring of new initiatives for FIA Center Operations management by producing comprehensive analyses of Center activities using operations research, systems analysis, and other methods.
Direct studies of complex organizational and operating problems to produce comprehensive summaries of results that support agency decision-making.
Oversee the implementation of "best practices" plans for the Deputy Commissioner of Operations and recommend policy initiatives for Job Centers and Food Stamp offices to address problems identified through program assessments.
Review and analyze proposed final policy, procedural, and budgetary changes, drafting recommendations on their impact on FIA programs.
Direct the preparation of comprehensive reports with findings and recommendations for improved effectiveness.
Report to the Deputy Commissioner on the progress of corrective measures by providing quantitative data analysis and recommendations for program changes to ensure compliance with agency policy and mandated regulations.
Conduct studies to determine the feasibility of implementing operational initiatives under the Welfare Reform Act.
Prepare and implement detailed project plans, identifying milestones, scheduling tasks, and due dates to ensure efficient monitoring of project progress.
Provide oral and written reports to the FIA Deputy Commissioner and Agency Executive Staff on project status.
Represent the Deputy Commissioner at high-level meetings and conferences with Federal, State, City, and Community officials.
Evaluate proposals for changes in policy and practices received from within and outside the Agency, providing recommendations to the FIA Deputy Commissioner.
Assist the FIA Deputy Commissioner with the development, implementation, and monitoring of corrective action plans mandated by governing agencies.
Advise the FIA Deputy Commissioner and Regional Managers on the development of programmatic plans, goals, and initiatives targeting the processing of Public Assistance and Food Stamp cases.
Communicate with other HRA departments, city, state, and federal governmental entities to obtain pertinent information for research studies and data collection, identifying critical program deficits to create operational recommendations for improving workflow and service delivery.