Director of Youth Services

Roccam Recruiting•San Francisco, CA

3d•Hybrid

About The Position

The Director of Youth Services leads the Center’s Youth Services department and oversees culturally responsive, trauma-informed supportive services for LGBTQQ youth ages 16–24, with a focus on youth who are unhoused, disconnected, or in transition. This role manages team supervision, program design and implementation, budgets, outreach, external partnerships, departmental systems, funding contracts, and subcontractors. The Director also oversees drop-in programs, mental health services, and housing navigation and referrals. As a Center leader, the Director advances the organization’s values of equity and inclusion, service to the most vulnerable community members, accountability, and transparency.

Requirements

Deep understanding of the needs, strengths, and experiences of vulnerable LGBTQQ Transitional Aged Youth and communities;
Ability to work effectively with diverse participants, staff, partners, funders, and community stakeholders;
Minimum of 5–6 years of management experience, including staff supervision and team leadership.
Demonstrated experience supervising and supporting intersectional, multiracial teams with diverse lived experiences; experience fostering inclusive, equitable, and values-aligned team cultures highly valued.
Commitment to the SF LGBT Center’s mission and to racial, social, and economic justice;
Strong communication, interpersonal, problem-solving, and collaboration skills;
Experience managing teams through a racial equity lens and supporting shared leadership and decision-making.
Ability to work in a culturally diverse, fast-paced environment; and
Strong computer skills, including Microsoft Office and project management tools.

Nice To Haves

Experience with youth development, trauma-informed services, program design, implementation, and evaluation preferred.

Responsibilities

Build and sustain a healthy, values-driven team culture grounded in trust, accountability, belonging, and collective care.
Directly supervise Youth Services managers and provide interim supervision when roles are vacant, ensuring consistent support for direct service and community engagement with LGBTQQ Transitional Age Youth.
Embed team leadership values into supervision, meetings, and daily operations, while modeling generative conflict, anti-oppression, and racial justice-centered leadership.
Support managers in fostering Healing Justice and Harm Reduction approaches. Identify opportunities for staff learning and professional development around vicarious trauma, crisis intervention, and healthy boundaries in community-based work.
Lead short- and long-term planning, implementation, evaluation, and budgeting across Youth Services, including drop-in, mental health, navigation/referral, housing, and leadership programs.
Develop, track, and assess annual program plans, aligning services with grant deliverables, contract requirements, organizational priorities, and community needs.
Develop department-wide strategy while supporting effective program implementation, evaluation, continuous improvement, and data-informed reporting.
Coordinate outreach, marketing, and communications with the Communications department.
Bring expertise in youth-led program design and culturally responsive programming for LGBTQQ Transitional Age Youth, centering young people’s lived experiences, leadership, and expertise.
Support cross-program alignment and collaboration in service delivery, reporting, and resource sharing to strengthen continuity of care and overall program impact.
Use data and evaluation to assess impact, inform strategy, and support timely, accurate reporting.
Cultivate strong relationships with funders, partners, networks, and community stakeholders to strengthen referrals, collaboration, and program goals.
Serve as liaison to corporate, government, and foundation funders, including grant writing, deliverables, budgets, and reporting.
Develop and manage program and grant budgets, maintain funder relationships, and support grant writing and administration for Youth Services.
Develop annual budgets that align program needs with funding requirements and restrictions;
Partner with the Director of Program Strategy & Impact on government contracts, including deliverables, budgets, performance tracking, reporting, and compliance.
Monitor program and grant budgets and adjust them as needed to meet deliverables.
Coordinate Youth Services activities with Development, Communications, Volunteer Program, and other program teams;
Participate in the Center’s leadership team and engage Youth Services staff in organization-wide initiatives; and
Perform other related duties as assigned.