Director of Young Adult Services

Adelbrook•Cromwell, CT

About The Position

The Director of Young Adult Services provides integrated clinical, behavioral, administrative, and operational leadership for therapeutic group homes serving young adults with Autism Spectrum Disorder and/or Intellectual and Developmental Disabilities, and oversees their Day Program needs. The Director ensures safe, high-quality, trauma-informed, and person-centered services across adult residential community living and day support. This role leads program operations, clinical and behavioral service delivery, admissions and transitions, workforce development and readiness skills, regulatory compliance, resource management, and continuous quality improvement within a 24/7 direct care program. The position also advances workforce sustainability, employee engagement, professional development, and mission-aligned organizational growth at a nonprofit direct care agency supporting children, adolescents, and young adults with ASD and/or IDD. The agency operates 24/7. The schedule may include early mornings, evenings, overnights, weekdays, weekends, holidays, and on-call responsibilities, if applicable. Work takes place in office and community-based settings, with regular travel between locations. The role may involve crisis response and physical intervention in accordance with training and agency protocols.

Requirements

Minimum of eight years of experience in behavioral health, developmental disability, or human services.
At least five years of supervisory or management experience.
Demonstrated success implementing clinical or behavioral programming and leading residential or community-based services.
Valid driver's license with an acceptable driving record and ability to transport individuals safely.
Current CPR, First Aid, and PMT or equivalent certifications, or ability to obtain and maintain required certifications.
Strong proficiency with Microsoft Office, electronic record systems, and documentation tools.
Ability to meet a flexible schedule, including on-call coverage.
Ability to perform all required Physical and Psychological Management Training techniques.
Must have proof of insurance.
Ability to lift up to 50 pounds may be required, including assistance with daily living and community activities.

Nice To Haves

Master of Science in Applied Behavior Analysis preferred.
Experience with DDS-funded adult services preferred.

Responsibilities

Provide integrated leadership and oversight for intensive therapeutic group homes, adult residential community living, and day support.
Ensure services reflect trauma-informed, person-centered, and evidence-based practices aligned with the agency mission, program models, and individualized goals.
Oversee clinical and behavioral treatment services, including program outcomes, Individualized Plans, behavior support plans, safety protocols, and interdisciplinary coordination.
Coordinate admissions, transitions, and discharges with individuals served, families and guardians, funding sources, community partners, and internal teams.
Supervise and support program leaders and supervisory staff through coaching, performance management, professional development, and accountability for service quality.
Direct workforce planning, scheduling, staffing coverage, training, and deployment of resources to maintain required staffing levels and safe program operations.
Ensure compliance with agency policies, state and federal regulations, licensing, accreditation, contractual requirements, funding standards, and documentation expectations.
Oversee program budgets and resource allocations, monitor operational performance, and address variances in partnership with agency leadership.
Review program data, documentation, incidents, and outcomes to guide decision-making, risk management, quality assurance, and performance improvement.
Lead responses to critical incidents, crises, staffing challenges, and programmatic concerns; ensure timely documentation, notification, follow-up, and corrective action.
Promote collaboration among clinical, behavioral, day programming, nursing, and administrative teams to support continuity and quality of care.
Serve as a liaison with individuals served, families, guardians, service providers, funding agencies, regulators, and community partners.
Support implementation and effective use of electronic records, documentation systems, and service delivery tools.
Participate in agency leadership meetings, strategic planning, program development, audits, inspections, and accreditation readiness activities.
Maintain active certification in agency-approved Physical and Psychological Management Training (PMT), and apply de-escalation and safe physical intervention techniques in accordance with agency protocols.
Provide on-call support and leadership presence during emergencies, crises, or significant staffing needs.
Provide oversight of data collection, analysis, and reporting to ensure accuracy, timeliness, and alignment with organizational goals, CLA Licensing, and QRS Standards.
Oversee development and delivery of training, ensuring clear roles and responsibilities and alignment with staff needs, organizational goals, IP/BSP, CLA licensing, and QSR Standards.
Perform other related duties as assigned to support agency operations.