Director of Workforce Solutions

MAU • Augusta, GA

2d • Hybrid

About The Position

The Director of Workforce Solutions is responsible for the strategic leadership, operational performance, and profitable growth of MAU's Talent Services and Managed Services operations within an assigned territory. This leader oversees recruiting, associate relations, client delivery, operational excellence, and business performance while serving as a trusted advisor to clients and developing future leaders within the organization. The Director partners closely with internal and external stakeholders to deliver workforce solutions that improve client outcomes, strengthen customer relationships, and support MAU's long-term growth strategy. This position maintains accountability for P&L performance, service quality, team development, customer satisfaction, and continuous improvement initiatives across all assigned operations.

Requirements

• Completed Bachelor’s degree in business, Human Resources or related field.
• 8+ years of progressive leadership experience within workforce solutions, staffing, recruiting, managed services, consulting, manufacturing operations, human resources, or related industries.
• 5+ years of leadership experience.
• Demonstrated success leading multi-site operations, client service teams, or workforce solution programs across multiple locations.
• Proven ability to manage P&L performance, operational metrics, and client satisfaction while delivering profitable growth.
• Exceptional consulting and client relationship management skills with strengths in successful conflict resolution and influencing.
• High achievement drive, resilience, flexibility and commitment to achieving goals
• Ability to travel regionally and nationally.
• Experience with management/development of strategic solutions, technology savvy and process orientation needed.
• Strong goal orientation with a strong commitment to quality and ethical behavior as well as a proven track record in business development and growing operations.
• Expertise in developing and presenting strategic plans to high level customer stakeholders.
• Experience and success managing to metrics in the recruiting environment.
• Experience in a fast paced, intense work culture with a proven ability to adapt to constant changes and competing priorities.
• Demonstrated ability to mentor and guide other leaders.
• Exceptional communication, interpersonal, consultative & negotiation skills.
• Knowledge of applicable employment laws.

Nice To Haves

• Experience working with AI tools and leading AI enablement initiatives preferred.

Responsibilities

• Drive profitable growth within assigned territory through client retention, expansion of existing services, and identification of new workforce solution opportunities.
• Partner with Sales and Business Development teams to support strategic pursuits, proposals, client presentations, and account growth initiatives.
• Maintain an “Everyone Sells” mentality.
• Expand revenue within existing accounts for organic growth.
• Identify cross-sell opportunities across MAU solutions.
• Support strategic sales pursuits, prepare and lead client presentations.
• Build executive-level client relationships.
• Participate in account planning and growth strategy development.
• Develop and execute territory strategies aligned with MAU's organizational goals, market opportunities, and client workforce trends.
• Recommend new service offerings, operational improvements, and market expansion opportunities to senior leadership.
• Prepare and manage the profit & loss statements for each cost center to ensure that budgeted targets are achieved.
• Investigate budgeting disruptions, outline contingent and long-term solutions and communicate new expectations to staff.
• Review economic trends that affect business model and define annual budget targets based on new trends and historical data.
• Coordinate financial analyses with Finance to guide investment/reduction decision making.
• Ensure regional spending philosophies are communicated and followed.
• Ensure that the operations team is staffed appropriately.
• Adjust personnel responsibilities to ensure that customer demand is met.
• Ensure that employee evaluations are completed on time, and opportunities for improvement are defined with accountabilities in place.
• Develop high-performing leaders through coaching, mentoring, performance management, and succession planning.
• Create development plans that strengthen leadership capabilities and support internal talent progression.
• Review Key Performance Indicators frequently. Identify negative trends, investigate and set corrective actions.
• Set OKRs in MAU performance management tools to align with KPIs and short/long term objectives.
• Annually ensure that KPI’s are still valid indicators of service delivery. Check/adjust as needed.
• Collaborate with MAU Business Analyst team to establish predictive, forecasting, and advanced data modelling tools for proactive delivery planning, process optimization, and process awareness.
• Maintain consistent contact with project accounts to ensure that service levels, whether staffing or outsourcing is meeting expectations.
• Serve as a workforce strategy consultant by leveraging labor market intelligence, workforce analytics, operational expertise, and industry trends to recommend solutions that improve client performance.
• Provide the primary operations support arm between MAU On-site staff, the customer and the MAU Branch office. Ensure that communications between all parties are clear, consistent and timely.
• Ensure that customer quarterly reviews are completed in a timely manner.
• Proactively adjust resources and process to current and forecasted demand.
• Continually identify process improvement opportunities and new service offerings to maximize MAU value to the customer.
• Critical and technical understanding of data and what information should be collected and how it should be visualized to meet company objectives.
• Working with internal Business Analytics team, design and frame analyses to align with strategic goals for internal and external business meetings.
• Prepare and present business reviews, data analytics, market analyses, and other reporting for clients, prospects and business leaders.
• Confidently and professionally communicate and relay complex information using data.
• Champion the adoption of technology, automation, analytics, and process improvement initiatives that enhance service delivery, customer experience, and operational efficiency.
• Participate in and sometimes lead division-wide or companywide initiatives, strategies, scorecard metric management, change management, communications, and/or solution development.
• As a key leader, influence teams cross-functionally towards accountability and adoption of new ideas or deployment of new strategies/solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Director