Director of Workforce Development at Immigrant Family Services Institute

Riverwalkertalent•Mattapan, MA

19d•Hybrid

About The Position

Immigrant Family Services Institute (IFSI) is seeking a Director of Workforce Development to lead and build its workforce development model across three sites. The Director will evaluate current programs and the strategic road map, identify what is working and where there are gaps, and develop and implement a plan to connect students in IFSI classes and training programs to further training, employers, and jobs. Current pathways include healthcare and early childhood education, with plans to explore culinary arts and biotechnology. This strategic, hands-on leadership role balances day-to-day oversight with long-term planning. The Director will work with senior leadership to set goals, timelines, and measures of success; build employer relationships and job-placement pipelines; strengthen program administration, data practices, and funder reporting; and establish systems for instructor support and evaluation. The role supervises three core staff across sites and supports 12–14 instructors through onboarding, coaching, training, and professional development. The position is hybrid, primarily based at IFSI’s Mattapan headquarters, with regular travel to sites in Brockton, Malden, and Bethel. It reports to the Chief of Staff and Programs. The anticipated start date is early to mid-January 2027. Salary is $90,000–$105,000 annually, with a comprehensive benefits package.

Requirements

Experience leading workforce development, adult education, or related programs that produced participant results, with at least five examples of programmatic success over time.
Ability to lead through a team while stepping in hands-on when needed, including supporting students, covering instruction, or addressing enrollment issues.
Experience growing or redesigning programs and explaining the changes made and their impact on outcomes such as completion, credentials, or job placement.
Some supervision experience, including ability to manage performance issues; experience supervising remotely and in person is relevant.
Ability to build structures and systems where little or none exist, collaborate with department leads, and implement a strategic road map.
Strong program evaluation and strategic planning skills.
Ability to design and implement onboarding and professional development systems for instructors.
Exceptional verbal and written communication skills.
Collaborative, supportive leadership style, adaptability, and problem-solving ability in fast-changing environments.
Strong commitment to access and understanding of the importance of workforce development for immigrants.
Strong alignment with IFSI’s mission of supporting immigrants and multicultural communities.
Comfort with travel between multiple sites across Greater Boston.

Nice To Haves

Bilingual in Haitian Creole; multilingual candidates are strongly encouraged to apply.
Nonprofit leadership experience.

Responsibilities

Lead the strategy for IFSI’s workforce development programs and build and implement a strategic road map with senior leadership.
Evaluate the workforce development model and existing road map, including career pathways, employer partnerships, job placement, and program data collection; identify strengths, changes needed, and gaps.
Develop healthcare and early childhood education career pathways and employer relationships that connect training to jobs; lay the groundwork for additional pathways.
Monitor enrollment patterns and program outcomes, adjusting program formats and delivery models as needed, including consolidation, online pivots, or hybrid approaches.
Contribute to senior leadership discussions and align workforce development with IFSI’s broader mission and work.
Supervise three core staff across multiple sites, providing coaching and accountability.
Mentor and support 12–14 instructors through onboarding, training, and ongoing professional development.
Create systems for instructor support and evaluation that improve instructional quality and consistency.
Explore staffing models and present strategic ideas for the department to senior leadership.
Strengthen program administration, data tracking, and reporting for funders.
Collaborate with internal teams to improve coordination between workforce development and adult education and reduce silos.
Build and maintain external partnerships that enhance training pipelines and job-placement opportunities.
Develop systems and resources that support staff efficiency and student success.
Establish relationships with staff, instructors, department leads, and leadership; share findings and recommendations with senior leadership.
Build a strategic plan with clear goals, timelines, and success measures; implement it, monitor progress, and adjust as needed.
Track and clearly report program outcomes to leadership and funders.
Provide regular feedback and consistent support to staff and instructors.