Director of White Glove Logistics & Transportation

Quince

5d•$186,000 - $248,000

About The Position

We are seeking a Director of White Glove Logistics & Transportation to join our growing team. This is a high-impact, high-ownership role at the center of Quince's customer experience — responsible for designing and scaling the end-to-end logistics network that delivers our largest, most complex products directly into customers' homes. In this role, you will own the long-term transportation and fulfillment strategy for our White Glove business, building a best-in-class delivery network that balances speed, cost, and customer satisfaction as we scale nationally.

Requirements

10+ years of experience in logistics, transportation, fulfillment, or supply chain leadership
5+ years directly managing large third-party logistics providers, with full ownership of performance and commercial terms
Experience designing multi-node distribution networks (warehouse placement, inventory positioning, service territory decisions)
Experience managing White Glove, furniture, bulky goods, or oversized delivery networks, including in-home delivery complexity
Strong transportation sourcing and contract negotiation experience; has led large RFP processes end-to-end
Strong financial and analytical skills; able to build cost models and make data-driven trade-offs
Experience building executive dashboards and KPI reporting
Proven ability to lead cross-functional initiatives and influence without direct authority
Excellent executive communication and presentation skills

Nice To Haves

Experience building a logistics network from early-stage growth through national scale
Experience managing warehouse partnerships and evaluating build vs. buy operational strategies
Familiarity with inventory optimization models and demand-based positioning
Direct-to-consumer or e-commerce background
MBA or advanced degree

Responsibilities

Own the long-term logistics strategy for the White Glove business across North America
Design an optimized network that balances delivery speed, customer experience, and cost
Determine optimal warehouse footprint, inventory positioning strategy, and service territories
Continuously evaluate where inventory should be stored based on customer demand and growth projections
Develop multi-year network expansion plans to support continued business growth
Identify opportunities to reduce touches while improving overall transit times
Own transportation strategy across every stage of the supply chain: inbound, warehousing, inventory movement, middle-mile, and final-mile White Glove delivery
Determine optimal transportation modes and design scalable middle-mile solutions
Optimize shipment consolidation opportunities and improve inbound flow into warehouse partners
Reduce transportation cost without sacrificing customer experience
Source and onboard warehouse partners and White Glove delivery providers across North America
Develop RFPs, evaluate vendor capabilities, and lead commercial negotiations for all logistics partners
Negotiate pricing, SLAs, and service guarantees; continuously benchmark providers against market alternatives
Build redundancy into the network while avoiding unnecessary complexity
Determine when to diversify vendors versus expanding existing relationships
Determine optimal warehouse footprint to support delivery promises
Establish inventory placement strategy across facilities and define warehouse operating standards and KPIs
Improve inbound receiving and stock-in processes; reduce inventory aging through better positioning strategies
Develop scalable operating standards across all logistics partners
Drive improvement across inbound receiving speed, stock-in timing, warehouse productivity, order processing, delivery scheduling, first-attempt delivery success, damage reduction, claims management, and reverse logistics
Create standardized scorecards for all partners and build executive-level KPI dashboards