Director of Western MA Operations, Springfield, MA
About The Position
The Key Program Inc. is seeking a Director of Western Operations to oversee services and operations in Springfield and Greenfield, Massachusetts. This role is responsible for the overall leadership, performance, and strategic direction of the Western Region’s service delivery area, which includes 6 residential programs, community-based family outreach, therapeutic mentoring, peer mentoring, Lead Agency contracts, and outpatient clinical services. As a member of Key’s Management Team, the Director collaborates with executive and regional leaders to advance the organization's mission, drive operational excellence, support a positive and inclusive workplace culture, and ensure the delivery of high-quality services. The Director leads, supports, and supervises a regional management team. The current Director will provide training and mentorship until their retirement in 2027.
Requirements
- Master’s degree in a related human service or business field, or a graduate certificate is required. (Additional employment experience beyond the minimum requirement may be considered in lieu of education).
- A minimum of eight (8) years of higher-level supervisory, management, and administrative experience is required.
- A minimum of two (2) years of direct care or clinical experience, preferably with children and emerging adults, is required.
- Full-Time, 40 hours M - F, occasional weekend and evening hours, including administrative on call.
- Extensive driving; a legally registered, inspected, and insured car is required.
Nice To Haves
- A Social Work or Mental Health Counseling license is preferred.
Responsibilities
- Provide strategic leadership and oversight of regional operations, ensuring alignment with Key’s mission, values, strategic priorities, and organizational goals.
- Lead and support regional management teams in the delivery of high-quality, trauma-informed services, operational excellence, compliance, accreditation, risk management, and continuous quality improvement.
- Partner with executive leadership and administrative departments, including Clinical Services, Human Resources, Finance, Quality Assurance, and Risk Management, to implement agency-wide initiatives, policies, and best practices.
- Oversee regional workforce development, including recruitment, onboarding, supervision, performance management, staff engagement, retention, and the promotion of a positive, inclusive, and wellness-informed workplace culture.
- Manage regional financial and operational performance, including budgeting, contract management, utilization, facilities oversight, fiscal accountability, and regulatory compliance.
- Serve as a key representative of the organization with funders, community partners, licensing and regulatory agencies, the Board of Directors, and other external stakeholders while advancing strategic growth and service development opportunities.
Benefits
- medical, dental, and life insurance
- generous paid-time off benefits
- a variety of other exceptional benefits
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What This Job Offers
Job Type
Full-time
Career Level
Director
