Director of Volunteer Services - KGF
About The Position
The Director of Volunteer Services (DVS) is a full-time leadership role responsible for designing, implementing, and managing a comprehensive volunteer program that supports the missions and operations of the Kirk Gibson Foundation and the Kirk Gibson Center for Parkinson’s Wellness. This role consolidates a currently distributed set of responsibilities into a single accountable leader, supplemented by staff and other volunteers, to build and run a scalable volunteer system. The DVS will oversee the full volunteer lifecycle—from recruitment through retention—while ensuring alignment with organizational priorities and delivering an exceptional volunteer experience. In addition to ongoing operations, this role will lead two critical early-stage initiatives: Refining and implementing a streamlined, end-to-end volunteer management process and Launching and integrating a new “Volunteer Coaches” capability.
Requirements
- 5+ years experience in volunteer management, program management, or nonprofit service-oriented operations
- Proven ability to build and implement processes from the ground up
- Strong organizational and project management skills
- Experience managing multiple stakeholders in a matrixed environment
- Data-driven mindset with experience using CRM systems
Nice To Haves
- Experience in health, wellness, or Parkinson’s-related organizations
- Familiarity with Bloomerang or similar CRM platforms
- Background in training, coaching, or community program development
Responsibilities
- Build and continuously refine a scalable, end-to-end volunteer management system and a community of volunteers
- Establish clear workflows, ownership, and performance standards across all volunteer processes
- Ensure alignment between Foundation and Center needs (KGC/KGF integration)
- Identify opportunities for automation, efficiency, and improved experience
- Lead volunteer recruiting strategy and execution
- Manage vetting processes including background checks and interviews
- Conduct fit assessments and align volunteers with appropriate roles
- Work with peers to ensure current Job Descriptions and Role Agreements are in place for all volunteer roles
- Design and deliver onboarding and, in partnership with functional leaders, training programs for all volunteers
- Ensure timely activation, including systems entry and communications
- Develop specialized onboarding for new roles (e.g., volunteer coaches), working closely with functional leaders
- Develop and cultivate a Volunteer Community in both organizations consistent with our mission, values and culture
- Oversee scheduling, monitoring, and change management
- Maintain real-time visibility into the pool of volunteers (availability, skills, readiness)
- Manage strong communications and connection across the volunteer base
- Ensure a high-quality, mission-aligned volunteer experience
- Assist functional leaders to develop redundancy and flexibility in the volunteer workforce
- Own and optimize use of Bloomerang for volunteer tracking and reporting
- Ensure accurate and timely data entry, reporting, and system utilization
- Develop dashboards and reporting mechanisms to support decision-making
- Ensure technology systems are appropriate and efficient for all stakeholders
- Design and implement volunteer recognition programs
- Develop strategies to improve retention and engagement
- Build a strong volunteer community aligned with the organization’s mission
- Establish KPIs and performance metrics for the volunteer program
- Monitor outcomes and drive continuous process improvements
- Regularly evaluate program effectiveness and recommend enhancements
- Conduct research (interviews with current paid coaches, class assistants, Center management and board, online, and benchmarking with other purpose-driven nonprofits) to focus and further define this new coaching model
- With Director of Programming, design and implement the volunteer coaches program (one-time build phase)
- Define roles, expectations, training, and integration into existing systems
- Prove out the volunteer coach model via closely managed pilot program
- Identify and validate prospective feeder pools of volunteer coaches, with ultimate objective of 40-50 volunteer coaches supporting the KGC operation
- Transition program into steady-state operations under the broader volunteer framework
Benefits
- Comprehensive medical, dental, and vision benefits
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
