Director of Veterans Housing Program

The Salvation Army•Lexington, KY

1d•Onsite

About The Position

The Director of Veterans Housing Program is responsible for the leadership, operation, and strategic management of a residential shelter serving homeless and at-risk veterans. This role oversees daily shelter operations, staff supervision, program compliance, community partnerships, and service delivery to ensure veterans receive safe housing, supportive services, and pathways to permanent stability. The Director ensures all programs operate in alignment with the organization’s mission and applicable federal, state, and local regulations.

Requirements

Bachelor's degree in social work, Human Services, Public Administration, or a related field.
Minimum of 3-5 years of leadership or management experience in homeless services, veteran services, or nonprofit programs.
Demonstrated knowledge of veteran-related issues, including trauma, PTSD, substance use, and benefits systems.
Experience managing staff, budgets, and program operations.
Strong interpersonal, organizational, and problem-solving skills.
A passion for The Salvation Army's mission.
All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.

Nice To Haves

Master's degree (MSW, MPA, or related field).

Responsibilities

Direct and oversee all shelter operations, ensuring a safe, structured, and supportive environment for veteran residents.
Develop, implement, and evaluate shelter programs and supportive services (housing stabilization, case management, employment support, benefits access, etc.).
Ensure compliance with VA funder, and licensing requirements.
Establish and enforce policies, procedures, and best practices.
Train, supervise, and evaluate Veterans Housing Program staff and volunteers.
Provide leadership, coaching, and performance management to maintain high-quality service delivery.
Schedule staff coverage to ensure operational needs are met 24/7.
Foster a trauma-informed, veteran-centered workplace culture.
Ensure residents receive individualized case management and referrals to community resources.
Collaborate with VA medical centers, behavioral health providers, and veteran service organizations.
Advocate for resident needs related to healthcare, mental health, substance use recovery, employment, and housing.
Manage the shelter’s operating budget and monitor expenditure.
Assist with grant management, reporting, and audits as required.
Track performance metrics and outcomes for internal review and funders.
Maintain accurate documentation, client records, and operational reports.
Maintain accurate service statistics and submit required reports.
Ensure proper documentation practices among staff.
Provide updates to leadership on program operations and trends.
Represent Veterans Housing Program at community and agency meetings.
Conduct tours for donors, clients, and community partners.
Participate in outreach and community engagement activities.
Ensure staff complete required training and certifications.
Maintain personal professional development and training.
Model professional conduct aligned with Salvation Army values.