Director of Underwriting Performance, Marine

The Hanover Insurance Group•Worcester, MA

2d•$150,000 - $175,000•Hybrid

About The Position

This role resides within the Marine area of the Specialty division. Manages all sales and underwriting functions within assigned territories. Drives team performance regarding underwriting management, achievement of new business targets and ensuring consistent use and optimization of best practices and tools. Responsible for mentoring underwriters in their agency relationships, resolving escalations, and product knowledge. Collaborates with Operations partners on underwriting technicians and underwriting assistants. May oversee and manage underwriter renewal process guidelines and workflows to include proper utilization of tools and reports for efficient renewal book management (e.g. renewal lists, timely premium bookings, proper closing of lost accounts, etc.). Responsible for assessing the present and future resource needs for employees and provide the leadership, mentoring and guidance necessary to build and sustain a high performing workforce.

Requirements

Bachelor’s degree required, professional designations preferred.
Minimum of 10+ years of experience with Specialty/Marine accounts and driving agency relationships resulting in profitable new and renewal business.
Proven experience driving agency relationships resulting in profitable new business and renewal accounts.
Effective problem solver, who anticipates issues, seeks out and analyzes information collaboratively to propose solutions. Takes ownership for a successful resolution.
Acts as a change advocate and is open to new and different ways of thinking.
Excellent communication skills are essential; effective face-to-face interactions and presentations to groups, as well as strong phone skills, along with sound written communications, including impeccable follow through.
Demonstrated ability to effectively collaborate and influence across multiple levels of the organization within senior and field management and underwriters.
High degree of business, insurance and marketplace knowledge.
Ability to travel as needed.

Nice To Haves

professional designations preferred

Responsibilities

Develop and implement strategies based on near- and long-term priorities, current trends and underwriting results.
Identify enhanced sell and cross-sell opportunities to create growth within other lines of business and customer segments.
Collaborate with both Specialty distribution and local branch partners.
Partner with leadership to help develop and drive the regional business strategy.
Decipher complex accounts and apply sound underwriting principles to translate business rationale to team and or colleagues.
Evaluate and identify technical training needs and opportunities to enhance capabilities of team. May conduct formal/informal training sessions.
Manage UW account referrals to meet productivity targets / effectively allocate for greatest return.
Assess underwriting skills of underwriters, delegating underwriting authority based on demonstrated skills, and create plans to increase underwriting technical capabilities.
Assist in developing strategic financial plans adjusting as needed in response to changing performance indicators. Understands financial relationships, dependencies, trends, risks and potential returns.
Ability to create and drive business plan that yields profitable results.
Keeps current on state/territory issues, regulations and trends and appropriately shares information to drive state results.
Drive profit improvement process and appropriate rate while balancing with retention. Ensures teams utilization of tools and resources to achieve profit goals.