Director of U.S. Operations

PopStroke Entertainment Group•Plano, TX

1d•Onsite

About The Position

The Director of U.S. Operations is one of PopStroke’s most critical operational leadership roles, responsible for overseeing performance, leadership development, operational excellence, and long-term growth readiness across all venues. This leader directly oversees PopStroke’s Operating Partners across 21+ venues and plays a pivotal role in ensuring every venue consistently drives revenue, develops future leaders, builds local community presence, and executes the PopStroke brand at the highest level. This role is not simply about maintaining standards, it is about building the operational engine that powers national growth.

Requirements

10+ years in multi-unit hospitality, restaurant, entertainment, or consumer operations leadership
Proven success leading large-scale field organizations
Experience overseeing high-volume multi-location businesses
Strong track record in: Leadership development, Revenue growth, Sales culture, Operational systems, Accountability
Experience scaling organizations through aggressive growth
Elite operator
Strong talent developer
High accountability leader
Strategic yet highly execution-focused
Comfortable making difficult decisions
Sales-minded
Hospitality-driven
Community-focused
Highly adaptable
Strong cross-functional collaborator
You build leaders, not followers
You know how to scale operations without losing culture
You drive both hospitality and business performance
You believe sales leadership is operational leadership
You create accountability without sacrificing standards
You know how to grow same-store sales
You can identify talent gaps quickly
You push leaders to think bigger
You operate with urgency
You are obsessed with excellence

Responsibilities

Developing elite Operating Partners
Building strong internal leadership benches (AOPs, OMs, KMs, AKMs)
Driving same-store sales growth
Expanding membership penetration
Increasing event sales
Ensuring operational consistency
Leading performance accountability
Making difficult people and business decisions when needed
Preparing the organization for aggressive future expansion
Lead and oversee Operating Partners across all U.S. venues
Drive operational consistency across golf, food & beverage, hospitality, and facilities
Ensure all venues execute PopStroke’s standards with excellence
Build scalable systems that support growth while maintaining culture
Serve as the primary field execution leader for venue operations
Develop Operating Partners into elite multi-dimensional business leaders
Ensure every venue has strong succession pipelines for: Assistant Operating Partners, Operations Managers, Kitchen Managers, Assistant Kitchen Managers
Drive talent reviews, leadership planning, and internal promotions
Teach leaders how to recruit, coach, and retain high performers
Establish future-ready leadership infrastructure
Champion “200K Club” standards and expectations
Teach Operating Partners to drive: Membership sales, Event sales, Community partnerships, Local marketing impact, Walk-in traffic, Guest frequency
Ensure leaders balance hospitality with sales execution
Create venue cultures where every team member contributes to revenue growth
Drive year-over-year sales performance across all markets
Oversee all core operational metrics: Sales, Labor, COGS, Reviews, Facility standards, Membership conversion, Event performance
Conduct regular business reviews
Identify performance gaps and implement corrective actions
Hold field leadership accountable for results
Lead difficult conversations and organizational changes when necessary
Ensure Operating Partners are deeply engaged in local markets
Build strong venue-level community relationships
Encourage grassroots brand growth through: Schools, Youth sports, Corporate outreach, Fundraisers, Membership activations
Ensure venues become true community hubs
Partner with: VP of U.S. Operations, Marketing, Membership, Hospitality, Culinary, Technology
Support new store openings
Improve systems and operational scalability
Assist in implementing future operational innovations
Protect brand consistency during rapid expansion