Director of Mexico Operations (U.S. Based)

Datamark, Inc.•El Paso, TX

5d•Remote

About The Position

Join DATAMARK, Inc., a leader in the BPO industry, as the Director of Mexico Operations based in the U.S. This leadership role offers a unique opportunity to oversee and drive the strategic and operational performance of our Mexico-based facilities and teams while collaborating closely with senior leadership in the U.S. and Mexico. At DATAMARK, you will be part of an inclusive, innovative, and growth-oriented culture that values collaboration and delivers exceptional client solutions.

Requirements

Bachelor’s degree in Business Administration, Operations Management, or related field
Minimum of 15 years of progressive related experience working in a large scale contact center/call center environment.
Five to Seven years in a leadership role at a large scale call center/contact center environment (BPO experience required)
Proven success managing multi-site operations and cross-cultural teams.
Strong financial acumen with experience managing P&L responsibilities.
Excellent leadership and interpersonal skills with demonstrated ability to build and lead high-performing teams.
In-depth knowledge of Mexican labor laws, regulations, and cultural nuances.
Fluent in English and Spanish, with excellent communication skills in both languages.
Ability to travel between U.S. and Mexico as required.
Experience working in a matrixed and dynamic environment.

Responsibilities

Lead and manage all aspects of DATAMARK's operations in Mexico, ensuring efficiency, quality, and alignment with corporate objectives.
Collaborate with cross-functional teams across the U.S. and Mexico to streamline operational processes and drive continuous improvement.
Oversee workforce planning, talent development, and employee engagement for Mexico-based teams.
Manage budgets, forecasts, and financial performance to optimize operational results.
Ensure compliance with local laws, regulations, and company policies within Mexico operations.
Foster a strong culture of service excellence, operational discipline, and innovation among Mexico operations staff.
Work with senior leadership to develop strategies for growth and expansion in the Mexico market.
Represent DATAMARK in client meetings, industry events, and government relations activities as needed.