Director of Tutoring Services

Metropolitan College Of New York • Bronx, NY

4d • Onsite

About The Position

Metropolitan College of New York (MCNY) is a unique and vibrant learning institution. It is a non-profit, regionally accredited college offering associate, bachelor's and master's degrees, with state-of-the-art campus in the Hub district of the South Bronx. For over 50 years, MCNY has offered highly motivated learners a powerful model of Purpose-Centered Education that promotes personal transformation and constructive change in workplaces and communities. MCNY enrolls approximately 1,000 students annually into its accelerated degree programs with convenient onsite and remote schedules for added flexibility. Position Summary Metropolitan College of New York (MCNY) invites applications for the position of Director of Tutoring Services. Based at MCNY’s Bronx campus, the Director will provide strategic and operational leadership for a comprehensive tutoring program that advances student learning, persistence, and academic success. Working collaboratively with faculty, academic leadership, advising, accessibility services, and other student-facing units, the Director will ensure that tutoring is responsive to curricular priorities and the needs of MCNY’s diverse learners. The successful candidate will bring substantial experience in student support services, with a strong emphasis on tutoring or learning assistance, as well as demonstrated strengths in program administration, staff development, assessment, and campus partnership building.

Requirements

• Earned master’s degree from an accredited institution.
• Relevant professional experience in student support services, with substantial responsibility for tutoring, learning assistance, academic coaching, or a closely related area.
• Demonstrated experience administering programs, leading projects, or managing teams in a college, university, or comparable educational environment.
• Experience supervising, training, and developing tutors, student employees, or professional staff.
• Demonstrated ability to collaborate effectively with faculty, staff, administrators, and students across academic and administrative units.
• Strong written and oral communication, organizational, analytical, and problem-solving skills.
• Commitment to student access, belonging, and academic success, with the ability to support learners with varied educational experiences and levels of academic preparation.
• Proficiency in using data and technology to manage services, assess outcomes, prepare reports, and support continuous improvement.
• Ability to work full-time on campus in Bronx, New York.

Responsibilities

• Provide vision, leadership, and day-to-day oversight for tutoring services, including program design, staffing, scheduling, delivery, and continuous improvement.
• Recruit, select, train, supervise, mentor, and evaluate professional, peer, and student tutors and other assigned personnel.
• Establish evidence-informed tutoring practices, operating procedures, training resources, and service standards that foster inclusive, student-centered learning.
• Align tutoring offerings with institutional priorities, course demands, and identified student needs across disciplines and modalities.
• Build effective partnerships with faculty, academic departments, advising, accessibility services, and other student support units to coordinate interventions and strengthen referral pathways.
• Lead outreach efforts—including orientations, classroom visits, faculty engagement, and campus communications—to increase awareness and appropriate use of tutoring services.
• Develop and monitor learning outcomes and program metrics; analyze utilization, student engagement, and academic-success data; and communicate findings to institutional stakeholders.
• Use assessment results, student and faculty feedback, and current scholarship to guide program improvement and resource allocation.
• Administer the tutoring-services budget and oversee relevant technology, facilities, records, and vendor relationships.
• Ensure that services and records are administered in accordance with institutional policies and applicable requirements related to accessibility, privacy, and student information.
• Represent tutoring services on relevant college committees and contribute to institution-wide retention and student-success initiatives.
• Maintain currency with research, professional standards, and emerging practices in tutoring, learning assistance, and higher-education student support.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Director