Director of Testing, Tutoring, and Library Services

Ivy Tech Community College•Noblesville, IN

About The Position

The Director of Testing, Tutoring, and Library Services will oversee academic student support services for the campus. The Director will be responsible for the day-to-day administration tutoring center and library services and will directly supervise the testing center. The Director is responsible for maintaining set standards of exam administration and security procedures within the Testing Center and promoting library services and information literacy activities on and off-campus. The Director will establish and maintain relationships with Academic Affairs, Student Affairs, Enrollment Services, Career Link, and other departmental staff, faculty, testing vendors, partners and other stakeholders as appropriate.

Requirements

Master’s degree in a relevant field.
Three (3) years related experience in one or more of the following areas: testing centers, information management, resource management, training, or education.
Working knowledge of computers is essential.
Strong interpersonal, leadership, problem solving and conflict resolution skills.
Supervisory and management skills, excellent written and verbal communication skills
Computer knowledge including Word, Excel, PowerPoint, library automation systems, online database products, and Internet resources
Ability to effectively lead and manage change
We are looking for a candidate who is committed to an environment where team members feel valued, respected and supported.
The ideal candidate will demonstrate a strong commitment to a workplace culture that recognizes and appreciates varied perspectives, backgrounds, and experiences.
We are seeking someone who is passionate about creating and maintaining a team dynamic that encourages open communication and mutual respect.

Nice To Haves

Formal course work or training directly related to testing/assessment, tutoring, or library services.
Higher education experience.
Five years of administrative and supervisory experience.
Five years of increasingly responsible administrative experience at a community college or post-secondary academic institution.

Responsibilities

Demonstrate a strong customer service and/or student advocacy through a positive attitude of approachability, adaptability, strong problem-solving and desire to identify and support student success.
Engage in behaviors that create an inclusive environment in which all people are valued and supported.
Go beyond the easiest or surface answer for a student, or an internal or external customer, and get to the root cause of the problem, question or issue to solve it as quickly and professionally as possible.
Hire, train, supervise, develop, and evaluate staff.
Develop and manage budgets, oversee purchasing, and generate reports.
Be able to step in when staff are unavailable in any of the three support areas.
Articulate a vision and advocate for the ongoing development of the testing center, tutoring, and library services.
Develop, implement, and assess strategic goals for each of the areas of oversight.
Communicate and market services to internal audiences.
Explore opportunities and make recommendations to leadership on ways to add/expand services to meet student and community needs.
Represent assessment, tutoring, and the library on appropriate academic and professional committees, boards, etc. at the regional, state, and national level.
Participate in training as necessary to stay abreast of appropriate technical areas.
Directly supervise the Testing Services Manager
Ensure record keeping and reporting of center activity meets compliance of policy.
Measure and maximize Center capacity.
Ensure that appropriate equipment is available for the administration and security of exam administration.
Management group discussions and attendance at statewide meetings.
Stay abreast of knowledge about academic assessments, certifications and exam providers.
Train to be available as occasional backup, temporary proctor when needed.
Directly supervise all tutoring center staff, to include training and developing tutors
The Director will be expected to tutor in content area of expertise for a minimum of three hours per week
Oversee the day-to-day operations of the tutoring center, including scheduling, data-collection, and facilitating relationships between tutors and faculty
Directly supervise all staff, to include training and developing staff
Supervise the selection and evaluation of library collections appropriate for the academic curriculum and related needs of Ivy Tech students, staff, faculty, and community constituencies.
Provide leadership in information technology issues in close collaboration with peers in technology, distance learning, and instruction.
Provide leadership for the integration of Information Literacy into the curriculum.
Other duties logically associated with this position may be assigned.
All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

Benefits

Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
Dental plan with no-cost preventive services and coverage for orthodontia
Vision plan with low-cost exams and allowances for glasses or contact lenses
Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
Wellness program with opportunities to earn $250 in Wellness Rewards
Flexible Spending Accounts for healthcare (limited purpose) and dependent care
10% employer retirement contribution, fully vested after two years
Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
Short-term and long-term disability benefits
Fee remission for employees, spouses, and dependent children
Tuition assistance for undergraduate, graduate, and doctoral programs
Paid professional development opportunities
Generous paid time off, including vacation, sick leave, holidays, and winter recess
Flexible work arrangements where available
Paid childbirth recovery leave (8 weeks)
Paid parental leave (4 weeks)
Eligibility for Public Service Loan Forgiveness
Additional discounts on gym memberships, transportation, and various retail services