Director of Transformation

HealthEdge•Remote,

18h•Remote

About The Position

The Director / Senior Manager – Transformation (Technology, Product & Operations) is responsible for the end-to-end delivery of transformation initiatives that improve operational efficiency through technology enablement, product enhancements, and process implementation. Reporting to the Business Transformation Partner, this role focuses on executing defined transformation priorities by translating strategic objectives into actionable plans and delivering measurable outcomes. The role supports transformation across core operational areas such as claims operations, call centers, clinical operations, and other business functions. This role works closely with Product, Technology, Operations, and Go-To-Market (GTM) teams to ensure that transformation initiatives not only improve internal efficiency but also enable faster execution, scalability, and momentum in customer-facing activities. The role also collaborates with the Process Excellence team (reporting to the COO) to ensure that process improvements are effectively enabled through technology and embedded into operations, without duplicating process design ownership.

Requirements

7–12 years of experience in transformation, program management, product, operations, or consulting
Proven experience delivering technology-enabled, cross-functional initiatives in large, matrixed organizations
Strong ability to translate business needs into technology and product-enabled solutions
Demonstrated program management and execution skills
Ability to influence stakeholders without direct authority
Strong problem-solving and structured thinking capabilities
Excellent communication and stakeholder management skills
Comfort working in ambiguous and fast-paced environments

Nice To Haves

Experience in digital transformation, automation, or product-led transformation
Familiarity with workflow automation, AI/ML, or enterprise platforms
Experience in operations-heavy environments (e.g., claims, call center, clinical operations)
Exposure to GTM functions (sales, customer success, or customer operations)
Knowledge of KPI frameworks, OKRs, and value realization tracking

Responsibilities

Translate transformation priorities into practical, implementable technology and product-enabled solutions
Partner with Product and Engineering teams to define requirements, features, and delivery plans
Identify and implement opportunities for automation, workflow optimization, and system enhancements
Ensure solutions are scalable, feasible, and aligned with enterprise technology architecture
Own end-to-end execution of assigned transformation initiatives
Develop and manage detailed program plans, milestones, and deliverables
Coordinate across Product, Technology, Operations, and GTM teams to ensure timely delivery
Monitor execution progress and proactively address delivery challenges
Support implementation of process improvements designed by the Process Excellence team, ensuring alignment with systems and tools
Translate process designs into technology-enabled execution and operational adoption
Ensure changes are embedded, adopted, and sustained within business operations
Provide feedback on feasibility, scalability, and technology implications of process changes
Collaborate with GTM teams to understand commercial priorities, customer experience needs, and operational bottlenecks
Ensure transformation initiatives support faster go-to-market execution and improved customer responsiveness
Provide input into prioritization discussions by highlighting technology and operational dependencies and opportunities
Align delivery timelines with GTM needs to maximize business impact and momentum
Act as the day-to-day integrator across Product, Technology, Operations, GTM, and Process Excellence teams
Ensure alignment between technology delivery, operational readiness, and business needs
Facilitate working-level decisions and escalate issues to the Business Transformation Partner as needed
Apply transformation governance standards to assigned initiatives
Track and report on progress, risks, dependencies, and KPIs
Provide clear, structured updates to the Business Transformation Partner and stakeholders
Maintain accurate tracking of initiative-level value delivery
Identify risks related to technology delivery, integration, operational adoption, and GTM readiness
Manage dependencies across systems, teams, and initiatives
Develop mitigation plans and escalate critical issues in a timely manner
Track KPIs linked to efficiency, cost, quality, and customer experience improvements
Identify performance gaps and support corrective actions
Ensure expected benefits from automation and product improvements are realized and sustained