DIRECTOR OF TRAINING - HYBRID

SJRC Texas Inc•New Braunfels, TX

just now•Hybrid

About The Position

The Director of Training provides enterprise-wide leadership for SJRC Texas’s Training Department and directs training and professional development services across its programs and departments. The role ensures consistent, accessible, and effective learning opportunities for new and current employees and supports organizational learning initiatives and training partnerships for community members and external partners. The Director hires, supervises, and develops Training Department staff and oversees annual and monthly training calendars. Training strategies, curricula, delivery, and records must align with organizational priorities and comply with SJRC Texas policies, Texas Department of Family and Protective Services (DFPS) minimum standards, applicable federal and grant requirements, and Council on Accreditation (COA) standards. The Director develops the organization-wide learning and development strategy; assesses training needs; oversees orientation, role-specific training, professional development, and continuing education; and establishes methods for evaluating and improving training quality and outcomes. The role also oversees curriculum and instructional methods, the learning management system, training compliance and records, departmental operations, and learning resources and budget. The Director develops staff and leadership capabilities, represents SJRC Texas in community training partnerships, and collaborates with internal departments and external organizations. The position is hybrid, and the candidate must reside within Bexar County or close proximity. The work requires at least 40 hours per week and may require additional time, including evenings and weekends. Work may take place in home-like settings with moderate to high background noise and fast-paced, emotionally demanding environments involving children with moderate to severe emotional and psychological needs. Physical demands include mobility, brisk walking, bending, kneeling, reaching, and lifting up to 60 pounds.

Requirements

Bachelor’s degree from an accredited college or university in social work, education, business, marketing, training, or a human services field.
Five years of experience in training.
Knowledge of traumatized children, the impact of child abuse and neglect, and the foster care system.
Knowledge of basic business and marketing principles, adult learning styles, and public speaking techniques.
Knowledge of the various populations served by SJRC Texas.
Skill in creative use of PowerPoint and technology for presentations.
Skill in organizing work responsibly while handling multiple challenges and priorities.
Skill in researching updates from regulatory agencies.
Ability to supervise, inspire, and motivate the Training Department in the creative delivery of training.
Ability to write clearly, accurately, and descriptively using appropriate vocabulary, grammar, and language.
Ability to supervise staff with varying educational and experiential backgrounds.
Ability to deliver presentations using PowerPoint and other media to community stakeholders.
Ability to oversee research, development, and implementation of new training topics and provide leadership for the Training Department to meet its goals.
Ability to maintain professional licenses, as applicable.
Valid Texas driver’s license, safe driving record, ability to provide own transportation, and proof of current automobile insurance.
Strong written and verbal communication skills, including the ability to communicate complex ideas and concepts.
Advanced organizational skills and ability to handle multiple projects and deadlines simultaneously.
Strong interpersonal skills and ability to build relationships and collaborate with internal and external stakeholders.
Ability to work independently and as part of a team, with a proactive and problem-solving mindset.
Proficiency in Microsoft Office Suite, particularly Word, Excel, and PowerPoint.
Mobility and light lifting required to teach physical classes such as CPR/First Aid and Behavior Management (SAMA), and to rearrange training-room furniture.
Ability to stoop, kneel, bend, reach, walk briskly, and interact with and monitor children.
Stamina to work long days and drive long distances.
Ability to lift up to 60 pounds.
Ability to communicate verbally and in writing and remain calm and adapt in fast-paced, emotional environments.

Nice To Haves

Master’s degree from an accredited college or university in social work, education, business, marketing, training, or a human services field.

Responsibilities

Develop and implement an organization-wide learning and development strategy aligned with SJRC Texas’s mission, strategic priorities, program needs, workforce competencies, regulatory requirements, organizational growth, and future skill needs.
Ensure training complies with SJRC Texas policies, DFPS standards, applicable federal and grant requirements, and COA standards.
Partner with Human Resources, Quality, Compliance, Operations, program leaders, subject-matter experts, and executive leadership to identify training needs, address competency gaps, and develop learning solutions.
Oversee systems and processes to ensure employees complete required organizational, regulatory, contractual, licensing, and safety training on time.
Lead the annual review, approval, and modernization of training curricula, instructional methods, learning technologies, and materials.
Oversee employee training data and review reports to ensure training records are complete, accurate, and current.
Provide guidance, resources, and support for training delivered to employees, foster and adoptive parents, community members, and external partners.
Supervise, coach, and develop training staff and facilitators; establish delivery expectations and quality standards; and implement professional development and cross-training plans.
Evaluate training quality, relevance, accessibility, and effectiveness using feedback, assessments, outcomes, performance data, and compliance trends, and apply findings to improve training.
Oversee the design, implementation, evaluation, and continuous improvement of orientation, role-specific training, professional development, and continuing education programs.
Conduct an annual training needs assessment using employee feedback, leadership input, performance trends, compliance requirements, and organizational data.
Establish standards for curriculum design, instructional materials, facilitator guides, assessments, learning objectives, and training resources.
Direct administration of the annual training calendar, learning management system, course assignments, attendance, certifications, training spaces, and related operations.
Monitor workforce development practices, adult-learning methodologies, technology, and industry or regulatory changes, and recommend improvements.
Implement development opportunities for emerging leaders, supervisors, managers, and senior leaders, including leadership academies, coaching, mentoring, and succession-development initiatives.
Support development and management of the training budget and oversee vendors, consultants, technology, materials, and other learning resources.
Review Training Department timesheets and approve leave requests in accordance with organizational procedures.
Coordinate with Accounting on invoices, billing, and payments for contracted training provided to external partners.
Review departmental check requests for accuracy and submit them to the appropriate Accounting teams.
Represent SJRC Texas and serve as liaison with community agencies regarding Training Department services.
Attend community meetings, coalitions, and initiatives aligned with SJRC Texas’s focus and vision as needed; seek collaborations to expand and enhance training programs.
Collaborate with Communications and Marketing to produce and publish Training Department marketing materials.
Provide friendly, professional, prompt, and thorough customer service and follow up to ensure concerns are resolved.
Adhere to SJRC Texas policies and procedures for Trauma Informed Care.
Perform other related duties and participate in organizational initiatives, committees, and special projects as assigned.
Write the organization’s Training Plan in accordance with COA standards and be responsible for the quality and delivery of training sessions.
Provide input and collaborate with the grant writer and appropriate vice presidents on proposals as applicable.
Attend Performance Quality Improvement Committee and Training Committee meetings.
Implement TBRI practices and coach to create structured, focused learner interactions that promote sustainable change.
Maintain personal safety and the safety of co-workers and others who enter the work area.