Director of Training

Hiller Plumbing, Heating, Cooling & Electrical•Nashville, TN

About The Position

The Director of Training plays a vital role in achieving the company’s strategic objectives and annual goals by delivering exceptional service and support that reflect the vision, mission, purpose, and values of Hiller Plumbing, Heating, Cooling & Electrical (the Company).

Requirements

Bachelor’s degree or equivalent experience required; minimum 5 years in training design and facilitation preferred.
Strong leadership and mentoring capabilities with proven ability to lead by example.
Excellent communication, presentation, multitasking, and interpersonal skills.
Skilled in change management and fostering organizational development.
Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, Access).
Team-oriented mindset and collaborative approach.
Valid driver’s license and eligibility under the Company’s insurance.

Responsibilities

Create a care culture.
Create a positive experience for customers and team members.
Lead the design, coordination, and delivery of effective training and development programs across the organization.
Identify organization-wide training needs to drive initiatives aligned with strategic goals.
Regularly assess and update the training curriculum to ensure relevance and timeliness.
Develop comprehensive training programs using job analysis, career paths, and performance evaluations.
Maintain accurate training documents, including manuals, SOPs, materials, and assessments.
Partner with the Process Control Manager to support policy implementation and process improvement through training.
Coach and support employees and managers involved in training delivery, including certification of district trainers.
Create engaging learning experiences and encourage continuous performance improvement.
Establish and apply evaluation criteria to measure training effectiveness.
Follow up on training completion to evaluate behavioral and performance outcomes.
Collaborate with leaders and departments to identify team and individual development needs.
Support technical training efforts and succession planning strategies.
Engage with third-party education providers and help develop a company-wide online learning platform.
Mentor and lead members of the training team, fostering a culture of development and growth.
Support talent acquisition by helping attract and retain committed team members.
Stay current with industry best practices and adult learning methodologies.
Organize, facilitate, and manage training events, including materials and logistics.
Maintain professionalism and confidentiality at all times.
Participate in continuous professional development and support the onboarding of new hires.
Uphold all company policies, safety procedures, and standards of performance and ethics.
Perform additional duties and projects as assigned by management.