Director of Facilities Training

Balfour Beatty

3d•$80,000 - $100,000•Hybrid

About The Position

The position requires high energy and desire to make a difference in our employee experience. This position is responsible for onboarding new Facility Directors and providing training for facilities employees in the technical skills required to deliver safe and well-maintained homes to our residents.

Requirements

High school diploma or GED
Minimum of 3 years’ experience in property management facilities
Ability to work with limited supervision
Well-developed interpersonal, written and verbal reasoning and communication skills.
Strong facilitation and training skills with a wide variety of audience sizes or types; classroom management and adult learning
Ability to understand policy documentation and proficient in Word, Excel, Power Point and PM software.
Technically capable; able to manage multiple software tools simultaneously.
Energetic, Engaging facilitator and presenter who is comfortable in front of a group, a camera, or a microphone (or all three)
Well-developed coaching and collaboration skills
Strong customer focus
Possession of a valid state issues driver’s license and safe driving record are required

Responsibilities

In conjunction Learning & Development team; design, plan and facilitate training programs to support military housing maintenance operations.
Collaborate with Regional Facility Directors to improve portfolio performance and find best practices.
Contribute to organizational roll outs by designing and facilitating appropriate training plans for implementation of procedure (via Engageli/Teams, in person, or over the phone).
Monitor all facilities policies and recommend changes to improve overall functionality of business.
Coordinate and facilitate training on a variety of technical and non-technical maintenance skills for appropriate employee job roles.
Conduct new hire training for incoming Facility Directors and other facilities roles as dictated by business leaders.
Provides new hire training and ongoing refresher training to associates within designated region or organizational unit.
Provides support to managers and supervisors as new employees are onboarded.
Facilitates and leads training sessions for a variety of audiences, employee titles, and using a wide variety of delivery tools like e-learning, virtual classroom platforms, and more.
Delivers high-energy, active, participant-centered training aligned with business results and employee application. Comfortable in front of groups from 3-300 and well versed in adult learning principles.
Serve as subject matter expert and knowledge resource on a wide variety of topics within multi-family, government housing, and student housing industries, including resident care, leasing, Yardi and other management systems, policies and procedures.
Serve as on-screen talent as required providing instruction, explanation, and description via audio and video.
Contribute to and review learning materials including participant guides, job aids, infographics, process maps, policy documents, etc.
Design Virtual instructor led programs including all resource materials, guides, slides, etc.
Searches for gaps in current training materials or content to identify improvements and formulate new training opportunities.
Deploy a wide variety of training methods.
Researches and develops policies, work processes and procedures as necessary as it relates to operations training.
Reviews and contributes to policies and procedures and serves as support to both business leaders and the field teams.
Serves as internal consultant in troubleshooting to help resolve process issues.
Collaborate with business leadership and others to plan, develop, facilitate and monitor effectiveness of training.
Remains informed of trends in apartment industry and workplace learning on products and/or processes
Monitor, manage, support, and promote learning completion and compliance with required training modules.
Serve as learner support for training tools such as virtual classroom, LMS, and related systems.
Performs other duties as assigned.