DIRECTOR OF TRAINING

Apis Services Inc•Philadelphia, PA

2d•$85,000 - $90,000

About The Position

The Director of Training provides strategic leadership, oversight, and operational execution of all staff training and development initiatives across a multi-state human services organization serving individuals with intellectual and developmental disabilities (IDD), behavioral health needs, and substance use disorders (SUD). This role ensures training programs meet the complex regulatory requirements across multiple states while promoting staff competency, safety, person-centered practices, and high-quality service delivery. The Director of Training leads a team of training professionals and works collaboratively with operations, clinical leadership, compliance, and quality management to ensure workforce readiness and regulatory compliance.

Requirements

Bachelor's degree in human services field or equivalent combination of education and experience.
8–10+ years of experience in human services training, workforce development, or program operations.
Minimum 5 years in a leadership role
Direct experience in IDD services
Direct experience in Behavioral health and/or substance use treatment
Strong experience managing regulatory compliance across multiple states.
Must be able to travel occasionally overnight (approximately 30%).

Responsibilities

Develop and implement a comprehensive, multi-state training strategy supporting IDD, behavioral health, and SUD services.
Standardize core training curricula across all service lines while allowing for state-specific regulatory customization.
Ensure alignment with Person-Centered Planning principles, Trauma-Informed Care, and Recovery-oriented systems of care.
Partner with executive leadership to align workforce development initiatives with growth, quality, and performance goals.
Ensure compliance with all applicable federal and state-level training requirements, including but not limited to Medicaid waiver programs, State IDD/ODP or equivalent agencies, Behavioral health licensing bodies, Substance use treatment regulatory authorities, and Accreditation standards (CARF, Joint Commission, etc.).
Develop and maintain a training compliance matrix for each state and service line.
Oversee systems for Credentialing and certification tracking (e.g., CPR/First Aid, CPI, medication administration), Annual recertifications and continuing education, and Audit-ready documentation.
Lead internal audits and support external licensing, accreditation reviews.
In partnership with operations implement corrective action plans to address training deficiencies and compliance gaps.
Provide leadership and supervision to the RHD-PA Training Department, with oversight of training for each region of RHD.
Establish clear performance standards, accountability measures, and productivity expectations.
Ensure consistency and quality of training delivery across all states and programs.
Conduct regular site visits and training observations to ensure fidelity to RHD training standards.
Partner with Quality Assurance and Incident Management teams to identify trends in incidents, grievances, and audit findings, and develop targeted training interventions to mitigate risk.
Evaluate training effectiveness using KPIs such as Competency completion rates, Incident reduction trends, and Staff retention and performance outcomes.
Continuously improve training content using data, feedback, and regulatory changes.
Collaborate with Operations and Clinical Leadership to identify workforce training needs based on program acuity and service expansion, support new program startups, acquisitions, and state entries, ensure rapid deployment of training for new hires and new service lines, and support leadership development programs for front-line supervisors and managers.
Ensure accurate tracking of Training completions, Certifications, and Compliance dashboards by state, program, and role.
Provide real-time reporting to executive leadership and compliance teams.