AT - Director of Training & Quality Assurance

Ancora Education•Remote, US,

1d•$75,000 - $90,000

About The Position

The Director of Training & Quality Assurance serves as the subject matter expert for Ancora Training’s CDL program and is responsible for quality control of a high-quality program that complies with Federal Motor Carrier Safety Administration (FMCSA) and state regulations. The role develops and supports training for CDL Regional Program Directors, Area Managers, Program Directors, Lead Driver Trainers, and Driver Trainers on program best practices and policies. It also supports fleet management to promote profitable and safe programs across the system. Working with Admissions, Business Development, cross-functional support teams, and division senior leadership, the Director establishes training standards and supports their implementation. The role addresses underperforming programs and staff through development and accountability measures aimed at sustained outcomes. It applies knowledge of transportation, training, regulations, and the market to identify growth opportunities and business risks that can enhance company revenue.

Requirements

High school diploma or equivalent.
Experience working with students, instructors, and clients.
Active CDL Class A license.
Five years of work experience in CDL driving and training.
At least 24 months of experience as a CDL Program Director.
Working knowledge of FMCSA regulations.
Intermediate knowledge of CampusVue, Google Suite products, and internet navigation.
Detail-oriented with the ability to analyze reports in multiple formats.
Ability to actively listen and respond appropriately.
Ability to identify problems and seek solutions.
Maintains professionalism at all times.
Time-management skills and ability to multitask.
Demonstrated ability to communicate effectively, verbally and non-verbally, with students, coworkers, clients at various levels, and external regulatory agencies.

Nice To Haves

Associate degree or higher.
One to three years of experience in a customer service or training role dealing with corporate partners.
Knowledge of multi-state CDL regulations.

Responsibilities

Work with Regional Program Directors, Area Managers, and program support teams to onboard and train new CDL instructional teams and directors on programs and curriculum.
Ensure instructional staff and leaders across CDL client platforms complete the required onboarding course in the company Learning Management System, and assign additional courses as appropriate.
Maintain curriculum consistency across client platforms using established resources, including the CDL SOP, QA SOP, training assessments, and testing and remediation protocols.
Train field teams on compliance and operational best practices for CDL training; coordinate and schedule field visits to improve instructional capabilities, performance, teamwork, and collaboration.
Intervene in and assist with student or staff Code of Conduct escalations and investigations, and assist Human Resources where applicable.
Analyze CDL testing results across markets, identify areas for improvement, use data to determine training and development needs, and implement necessary progressive corrective actions or performance improvement plans.
Investigate and document state regulations in operating markets to ensure compliance in curriculum, programs, and training staff practices.
Investigate and document state testing options, including DMV and third-party testing and reciprocity with other states; pursue third-party testing where permitted, including internal testing at feasible locations approved by the Senior Director of Operations and Director of Operations.
Ensure training locations have the supplies and resources required to operate; ensure equipment, staff allocation, and schedules align with student training volumes.
Work with training staff to improve communication with peers, students, and clients.
Regularly review operations and recommend ways to improve efficiency across the CDL business.
Coach and mentor exempt program leadership to develop direct reports and improve individual and team performance.