Director of Training & Development

Alliance Mobile Career • Troy, MI

1d

About The Position

The Director of Training and Development is responsible for leading the organization’s learning strategy through the development, implementation, and continuous improvement of training programs, digital learning content, and performance development initiatives. This role oversees company-wide training operations, manages a team of field trainers, partners cross-functionally with internal departments and external partners, and ensures all learning initiatives align with company goals, operational standards, and performance expectations.

Requirements

• Experience in developing and implementing training programs
• Experience in managing a team
• Experience in digital learning content management
• Experience with learning management systems (LMS)
• Experience in data analysis and reporting for training effectiveness

Nice To Haves

• Experience with adult learning principles
• Experience with modern facilitation techniques
• Experience in cross-functional partnerships

Responsibilities

• Oversees and leads to create, develop, and maintain comprehensive training programs for instructor-led, virtual, and self-paced learning environments.
• Design engaging digital learning content, facilitator guides, presentations, job aids, and development resources.
• Ensure all training materials remain current with company initiatives, operational updates, and partner requirements.
• Implement adult learning principles and modern facilitation techniques to improve learner engagement and retention.
• Lead ongoing training program enhancements based on business needs, feedback, and performance data.
• Lead, mentor, and develop a team of field trainers responsible for delivering company training initiatives.
• Provide coaching, support, and performance management to ensure consistency and effectiveness across the training team.
• Drive accountability and professional development within the training department.
• Establish training standards and best practices for facilitation, communication, and learner support.
• Develop, organize, and manage digital learning content across learning platforms and training systems.
• Oversee the implementation and maintenance of learning management systems (LMS), training databases, and digital training resources.
• Ensure accessibility, consistency, and quality across all digital learning experiences.
• Identify opportunities to improve training delivery through technology and innovation.
• Oversee all training analytics, reporting, and performance metrics.
• Track training completion, learner engagement, certification requirements, and operational performance trends.
• Utilize data and feedback to measure training effectiveness and drive continuous improvement initiatives.
• Develop reporting tools and dashboards to communicate training impact and departmental performance to leadership.
• Support learning and performance management initiatives designed to improve employee development, retention, and operational success.

Benefits

• Corporate level Medical, Dental, Vision, LTD, STD, and Life Insurance
• 401k with company match
• PTO accrued at the Corporate Benefit level

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed