Director of Total Rewards

Pennant Services•Eagle, ID

1d•Hybrid

About The Position

We are building a World Class Service Center and invite you to join a team of people who are committed to a core objective of supporting life changing service and providing professional expertise to the operations and leaders we support. Pennant Services is one of the most dynamic and progressive companies in the rapidly expanding senior living, home health, hospice, and home care industries. Affiliates of Pennant Services now operate 250+ senior living, home health, hospice and home care operations across 19 states and we are growing! These operations have no corporate headquarters or traditional management hierarchy. Instead, they operate independently with support from the “Service Center,” a world-class service team that provides the centralized clinical, legal, risk management, HR, training, accounting, IT and other resources necessary to allow on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual agencies. Our culture fosters excellence both personally and professionally and promotes development that leads to continued success. Pennant is looking for a Senior Director of Benefits & Employee Experience who will lead our total reward strategies and drive results for overall employee experience for service center and operational employees across Pennant’s multi-state footprint. This position will lead our benefits resource team in developing and delivering multiple benefit programs that provide value, choice and quality care to our leaders, clinicians, care givers and staff. This position will partner and align with the HR resource team to create a world-class employee experience. The qualified individual reports to Pennant’s Director of HR and will have resource responsibility in support of benefit platforms, vendor oversight, quality of delivered services, broker relations, data reporting, benefit/ payroll integration, leave of absence administration, benefit communication and education, employee engagement, employee relations, and manager training. Specific areas include open enrollment, new employee acquisition onboarding, voluntary plans, 401k and NQDCP vendor support, self-insured and fully-insured plan administration, TPA and benefit enrollment platform vendor oversight, HRIS interface, leave of absence management and support, and medical, dental, vision and RX carrier administration. The position will also ensure annual compliance reporting associated with managing retirement and self- insured health benefits programs are completed. This position leads the Pennant Health and Welfare Committee and the Benefit Advisory Field Team. The position will be in-office at least 3 days a week with some travel expected.

Requirements

8+ years’ experience in benefit management and HR administration
Bachelor’s Degree in business, law, human resources or equivalent program required
Broker, carrier and vendor relations management
Benefit enrollment platforms
Understand benefit interface/integration with payroll and HRIS systems
Employee benefit communication and education
Focus on employee support and service
Focus on quality and productivity
Extensive knowledge of state and federal employment compliance rules and regulations
Extensive experience in the coaching and development of leadership at all levels in the management of Human Capital
Detail focused and ability to set appropriate priorities amongst multiple demands
Excellent listening skills and demonstrates professional empathy
Ability to provide direct, transparent feedback and develop relations of accountability within a shared resource role

Responsibilities

Open Enrollment
New employee via acquisition onboarding
ACA/5500/NDT compliance reporting
Voluntary Plans, 401k and NQDCP vendor support
Self-insured and fully-insured benefits plan administration
TPA and benefit enrollment platform vendor oversight
Partner with Payroll and HRIS to ensure accuracy in benefit elections
Medical, Dental, Vision and RX carrier administration
Leave of absence administration
Passionately embrace and practice our core values and guides and trains the organization in the management of employee relations within those core values
Is a strategic partner, understanding the core business and unique needs of our affiliates home health, hospice, home care and assisted living operators
Advise our affiliate leaders on the implementation of progressive and result driven compensation and reward programs
Develop and advise on appropriate HR policies, procedures, programs that support the field in insuring legal compliance in compensation, employee experience, and performance management
Develop and participate in the development and education of leadership in the management of Human Capital within our core values and regulatory requirements of our business with a focus on mitigating organizational risk and creating a work environment of mutual trust and respect based on CAPLICO
Partner with Benefits resources, HR resources, and Service Center leaders to support a work environment that results in a top box measurement in employee satisfaction, employee retention, quality of client care, and work safety
Coach and assist field and resource leadership in explaining benefits, total rewards, and best employment practices
Coach and develop HR Resources team members in benefits, total rewards, and employment performance management
Participate with HR Resource Partners in all matters related to HR and Benefits Management