Director of TikTok Shop - Brand Management

Pattern • Lehi, UT

3d • Hybrid

About The Position

Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 66 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre.

We’re looking for a Director of TikTok Shop - Brand Management to lead our overarching TikTok Shop marketplace strategy, oversee an expanding organization of Associate Directors and Account Managers, and drive revenue growth for our client portfolio within the Pattern Creators team. Creators is a software-as-a-service product within Pattern's ecommerce acceleration platform that offers a seamless solution for brands looking to build their ambassador programs, maximize influencer marketing, and maximize social commerce revenue.
This is a full-time, hybrid position based in Lehi, Utah.

Requirements

• 8-10+ years of progressive experience in e-commerce, marketplace management, digital strategy, or agency environments, with a proven history of scaling multi-tiered teams (managing managers).
• Deep operational expertise in TikTok Shop, social commerce ecosystems, affiliate networks, and creator-led commerce models.
• Experience managing high-value client portfolios and interfacing directly with C-suite and VP-level brand stakeholders.
• Strong financial acumen with demonstrated experience driving portfolio-level P&L growth, staffing retention models, and client expansion strategies.
• Executive-level communication and leadership skills with a track record of building collaborative, data-driven team cultures.
• Master of Business Administration (MBA) required.

Responsibilities

• Directly manage, mentor, and build Associate Directors of TikTok Shop while maintaining indirect leadership over their teams of Account Managers. Set operational standards, refine performance metrics, and oversee talent development.
• Collaborate closely with the Head of Accounts for TikTok Shop and the VP of Social Commerce to align top-level commercial targets, team structures, and market-expansion initiatives.
• Lead executive-level client strategy and maintain primary escalation ownership for high-value enterprise brands, translating complex marketplace insights into long-term growth playbooks.
• Take accountability for total portfolio GMV, retention, and revenue expansion across all accounts within your pod, ensuring team members consistently exceed brand KPIs.
• Partner with Product, Engineering, Creator Operations, and Marketing leadership to influence the Pattern Creators software roadmap based on enterprise client feedback and social commerce trends.
• Stay ahead of algorithm changes, TikTok Shop feature releases, and live shopping ecosystems to keep Pattern at the cutting edge of social commerce innovation.

Benefits

• Unlimited PTO
• Paid Holidays
• Onsite Fitness Center
• Company Paid Life Insurance
• Casual Dress Code
• Competitive Pay
• Health, Vision, and Dental Insurance
• 401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.

What This Job Offers

• Job Type: Full-time
• Career Level: Director