Director of Ticket Sales and Operations

ST MARYS COLLEGE OF CALIFORNIA•Moraga, CA

10d

About The Position

Create a comprehensive athletic ticket revenue generation plan that runs parallel to an operational and procedures plan for the department, including paid admission for 6 ticketed varsity intercollegiate programs as well as special events. Responsible for generating ticket revenue for each ticketed sport, creating efficiencies with other departments on campus and efficiently managing the day-to-day operation of the ticket office while generating revenue. The position will coordinate a variety of related finance, marketing, and promotional activities. The position directly supervises the personnel, resources, and employees assigned to the day-to-day revenue generation and operational aspects of the department.

Requirements

Bachelor’s Degree
1-2 years of related experience preferred with a knowledge base focused on revenue generation.
Strong interpersonal skills with ability to deal with all levels of customers, coaches, administrators, and staff.
Proficiency with word processing and presentation software.
Proficiency with electronic mail software.
Proficiency with Adobe Creative Suite.
Familiarity with ticket sales and processing preferred.
Experience/background in athletics preferred.
Excellent oral and written communication skills.
Ability to maintain confidentiality and use discretion.
Strong organizational skills with ability to handle multiple, competing tasks and priorities.
Team-oriented individual with willingness to take initiative and be flexible.
Position requires significant night and weekend work.

Nice To Haves

Masters Degree
Experience/background in athletics preferred.
Familiarity with ticket sales and processing preferred.

Responsibilities

Responsible for ensuring that the department maximizes revenue generation for all ticketed sports as well as special events.
Assist with creation and oversee implementation of revenue generation plan.
Direct all operations and procedures of the Athletic Ticket Office.
Supervise daily sales operations, including phone sales, group sales, counter sales, online, and mail processing.
Implement ticket prices for all athletic events, and project season ticket and gate revenue for the fiscal year.
Hire, train, schedule, and supervise part-time and student office staff and game day staff assigned to selling tickets, taking tickets, and program sellers.
Identify and develop student leadership opportunities in the ticket office.
Implement and manage a comprehensive ticket software program.
Order, update, and maintain necessary computer hardware to maintain, program, and train ticket staff on use of the program.
Monitor ticket inventory.
Provide daily/weekly ticket sales reports, annual comparisons and progress reports.
Create and maintain season ticket holder databases.
Constantly update the ticket portion of the Saint Mary’s College athletic website regarding tickets, including promotional activities, sales information, ticket related releases, etc.
Responsible for the proper setup and updating of the Saint Mary’s portion of all ticket related software and hardware.
Know, recognize, and comply with the laws, policies, rules, and regulations governing the College and its employees, and the rules of the National Collegiate Athletic Association (including, but not limited to, NCAA Bylaw, Article 11 and its requirement to report all athletically-related income and benefits from sources outside of the College to the President) and of the West Coast Conference as now constituted or as may be amended in the future.
Supervise and ensure that any assistants and any other employees and/or volunteers for whom you are administratively responsible comply with the aforesaid policies, rules and regulations.
Immediately advise the Director of Athletics if you have reasonable cause to believe violations, whether by employees or students, have occurred or will occur.
Other Duties as Assigned