Director of the Card Office

University of Arkansas • Fayetteville, AR

1d • Onsite

About The Position

The Director of the Card Office provides leadership and administrative oversight for the University’s comprehensive identification card program. This role is responsible for the management of the University's credentialing system, and the integration of card technologies with campus partners such as Housing, Dining, and Information Technology. The Director will play a key leadership role in shaping the future of the University’s credential ecosystem, including strategic adoption of emerging technologies to enhance access, security and the student experience. The Director ensures a user-centric experience for students, faculty, staff, and affiliates through fostering a culture of customer service and continuous improvement. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Requirements

• Bachelor's degree in business administration, Information Technology, or related field from an accredited institution of higher education
• At least 5 years of progressively responsible professional experience in a university card office, or a related high-volume operations environment
• Demonstrated experience managing professional staff and departmental budgets
• Proficiency with enterprise-level ID industry software (e.g., Atrium, Transact, CBORD)
• Knowledge of budget development and financial systems (e.g. Workday)
• Excellent interpersonal and communication skills to navigate a diverse campus ecosystem
• Strong technical skills and the ability to understand data flows between systems
• Leadership skills to manage full time and part time staff as well as campus wide partnerships
• Ability to manage complex projects from initiation to completion
• Strong analytical skills for data-driven decision-making and financial forecasting
• Ability to manage complex projects with multiple technical and administrative dependencies
• Proof of legal authority to work in the United States on the first day of employment.

Nice To Haves

• Master's degree in a relevant field from an accredited institution of higher education
• Experience working at a large, research institution with complex stakeholder needs
• Advanced knowledge of NFC technology, mobile wallet integration, and data integrations
• Deep understanding of FERPA, HIPAA (as it relates to ID data), and PCI-DSS compliance

Responsibilities

• Provides leadership and administrative oversight for the University’s comprehensive identification card program.
• Manages the University's credentialing system.
• Integrates card technologies with campus partners such as Housing, Dining, and Information Technology.
• Plays a key leadership role in shaping the future of the University’s credential ecosystem, including strategic adoption of emerging technologies to enhance access, security and the student experience.
• Ensures a user-centric experience for students, faculty, staff, and affiliates through fostering a culture of customer service and continuous improvement.

Benefits

• university contributions to health, dental, life and disability insurance
• tuition waivers for employees and their families
• 12 official holidays
• immediate leave accrual
• a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary

What This Job Offers

• Job Type: Full-time
• Career Level: Manager