Director of Technology

CMD CORPORATION • Appleton, WI

3d • Onsite

About The Position

The Director of Technology provides operational and strategic leadership for CMD’s technology systems, infrastructure, cybersecurity, and business applications. This role partners with leaders across the organization to align technology initiatives with business needs, improve operational efficiency, protect company data, and ensure reliable technology support for employees. The Director leads day-to-day operations, oversees technology development projects, manages the technology team and vendor relationships, and supports continuous improvement through practical, secure, and scalable technology solutions that advance the organization’s strategy.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, Business Administration, or a related field preferred; equivalent combination of education, certifications, and relevant experience may be considered.
• Minimum of five (5) years of progressive information and technology experience, including experience leading technology operations, systems, infrastructure, cybersecurity, business applications, and technology projects.
• Minimum of three (3) years of leadership experience managing, supervising, or providing functional/influence leadership to information and technology staff, vendors, consultants, and cross-functional project teams required.
• Strong working knowledge of Microsoft environments and enterprise business systems required.
• Experience with cybersecurity practices, data protection, backup and recovery, network administration, cloud-based systems, user support, system integrations, reporting, and vendor management required.
• Must be authorized to work in the United States and adhere to CMD’s confidentiality agreement(s).

Nice To Haves

• Experience supporting technology in a manufacturing, engineering, or equipment-based business environment preferred.
• Familiarity with plant-floor/operational technology (OT), industrial networking and campus Wi-Fi, and engineering/CAD environments is a plus.
• Experience with HubSpot, Epicor, AutoCAD, ERP, CRM, and CAD-related systems strongly preferred.
• Relevant technical, cybersecurity, project management, Microsoft, ERP, or business systems certifications preferred.

Responsibilities

• Develop and execute technology strategies, standards, policies, and procedures that support business goals, operational efficiency, data integrity, security, and reliable system performance.
• Develop and maintain a practical technology roadmap, evaluating emerging tools, platforms, and process improvements that support scalability, productivity, security, and long-term business needs.
• Deliver technology projects from development through implementation, including needs assessment, requirements development, and scope definition; solution sourcing, evaluation, and selection; project planning, budgeting, scheduling, communication, testing, and go-live execution; and training, documentation, and post-implementation support.
• Partner with department leaders to understand business needs, evaluate technology requests, improve processes, support reporting needs, and implement practical solutions that enhance productivity and customer success.
• Manage technology budgets, contracts, service agreements, software renewals, equipment lifecycle planning, and vendor relationships to ensure cost-effective and dependable technology services.
• Oversee cybersecurity practices, access controls, backup and recovery processes, system monitoring, incident response, and risk mitigation efforts to protect company data and technology assets.
• Own and direct the managed services provider (MSP) agreement by providing technical direction and oversight, coordinating with MSP personnel and vendors, managing communication, governance, and policy, escalating issues unable to be resolved by the service desk, and reporting on overall health and status of technology systems.
• Provide leadership, coaching, prioritization, and day-to-day direction to technology team members and external technology partners to ensure responsive, high-quality support for employees and business operations.
• Lead the planning, implementation, maintenance, and continuous improvement of CMD’s information and technology systems, infrastructure, networks, hardware, software, and business applications.
• Identify and support product owners responsible for management of core business platforms and applications, including Microsoft environments, HubSpot, Epicor, AutoCAD, and related integrations, workflows, upgrades, licensing, user access, and vendor support.
• Ensure reliable core infrastructure and plant-floor technology, including server and database performance, industrial networking, and consistent campus Wi-Fi, so operational and shop-floor systems perform dependably.
• Lead data governance and business reporting (for example, Power BI) and establish AI enablement and acceptable-use governance to support the company’s digital and AI initiatives.
• Establish, own, and regularly test business continuity, disaster recovery, backup, and restoration plans to ensure timely recovery of critical systems and minimal disruption to business operations.
• Ensure employees receive timely technical assistance, training, and communication regarding systems, tools, security expectations, and technology changes.
• Establish and monitor technology service expectations, operational metrics, support processes, and periodic reporting on system performance, risks, project status, and improvement priorities.
• Lead change management, communication, training, and adoption planning for new or changing technologies to ensure employees understand and effectively use systems and tools.
• Establish project and program governance — a formal intake and prioritization process, project steering committees with executive sponsors, and regular status reporting — to keep major initiatives on scope, on schedule, and visible to leadership.
• Maintain documentation for systems, processes, assets, security controls, user procedures, and disaster recovery plans to support continuity, compliance, and knowledge sharing.

Benefits

• CMD Corporation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, pregnancy, parental status, gender identity or expression, political affiliation, or any other characteristic protected by federal, state or local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Associate degree