Director of Technology Infrastructure & Operations

Faegre Drinker • Minneapolis, MN

5d • $215,133 - $248,467 • Hybrid

About The Position

Faegre Drinker has an opportunity for a Director of Technology Infrastructure and Operations to work within our Technology & Innovation department in our Minneapolis or Philadelphia office. You will be part of a dynamic team dedicated to serving as the senior technical leader responsible for the hands-on design, implementation, and ongoing operation of the firm's infrastructure operations. This position will work with other talented individuals who share a passion for doing great work in the best interest of our clients.

Requirements

• Bachelor’s degree in computer science, Information Technology, Management Information Systems, or a related field.
• Minimum of 10 years of progressive experience in IT infrastructure and operations, with at least five years in a senior manager or leadership role.
• Demonstrated experience working in a law firm, legal services, or professional services environment.
• Deep technical knowledge of hybrid cloud environments (Microsoft Azure preferred), on-premises data center operations, enterprise networking (LAN/WAN/SD-WAN), virtualization (VMware/Hyper-V), and enterprise storage solutions.
• Proven track record of managing complex, multi-stakeholder IT projects from planning through delivery, with strong project management discipline.
• Demonstrated ability to lead and develop high-performing, multidisciplinary technical teams.
• Experience developing and managing IT budgets of $10M or more, including CapEx/OpEx planning, vendor negotiations, and financial reporting.
• Strong knowledge of ITIL service management framework and experience implementing ITSM processes and tools.
• Experience with cybersecurity principles, compliance frameworks, and risk management as they relate to infrastructure.
• Proven experience in effectively managing multiple assignments/projects at a time to successfully meet client needs, sometimes on accelerated schedules and with reprioritizing projects.
• Excellent communication skills, with proven experience translating legal and business workflows into scalable, production-grade technology solutions in collaboration with attorneys and professional staff.
• Experience managing strategic vendors
• Demonstrated experience leading change management and technology adoption programs, including stakeholder communication and training.
• Experience in a professional services or legal industry environment with strict data classification, client confidentiality, and regulatory compliance requirements.

Responsibilities

• In partnership with the Senior Director, the Director develops (and then independently executes) a multi-year Technology infrastructure strategy aligned with the firm's business objectives, growth plans, and client service standards
• Oversee the design, deployment, and management of the firm's hybrid IT environment, including hosted data centers, cloud platforms (Azure preferred), networking, storage, virtualization, and telecommunications systems
• Ensures 24/7/365 availability, optimal performance, and reliability of all production systems, including servers, networks, VoIP, video conferencing, and end-user computing environments
• Leads capacity planning, infrastructure lifecycle management, and technology refresh initiatives to maintain a modern, supportable environment
• Manage the firm's enterprise collaboration platforms (e.g., Microsoft 365, Teams, SharePoint) and ensure seamless integration across all office locations
• Oversees vulnerability management, patch management, and security hardening of all infrastructure components
• Leads the planning, execution, and delivery of complex, cross-functional IT infrastructure projects, including data center migrations, cloud transitions, network upgrades, and system implementations
• Assists the Senior Director in development and management and be accountable for the annual IT infrastructure and operations budget, including both capital expenditures (CapEx) and operating expenditures (OpEx)
• Special projects and other duties as assigned

Benefits

• Flexible working environment for work-life success
• Opportunity to participate in firm-sponsored volunteer events
• Wellness programming with personalized content and activities
• Professional environment and the opportunity to work with experts at the top of their fields
• Variety of health plan options, as well as dental, vision and 401(k) plans
• Generous paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Director