Head of Technology Infrastructure & Operations

Gen II Fund Services•Boston, MA

1d•$240,000 - $260,000•Hybrid

About The Position

We are seeking an exceptional Head of Infrastructure & Operations to lead our technology infrastructure and operational excellence initiatives. This senior leadership role will be responsible for ensuring the reliability, scalability, and efficiency of our global technology infrastructure while driving operational improvements across the organization. The ideal candidate will combine deep technical expertise with strong business acumen and proven leadership capabilities.

Requirements

Bachelor’s degree in computer science, Engineering, or related field (Master's preferred)
10+ years of progressive technology infrastructure experience
5+ years in senior leadership roles managing large, distributed teams
Experience in global services, financial services, or similar regulated industries preferred
Deep knowledge of enterprise infrastructure (compute, storage, network, security)
Extensive experience with cloud platforms (AWS, Azure, GCP)
Strong understanding of cybersecurity principles and frameworks
Experience with DevOps, automation, and infrastructure as code
Knowledge of ITIL, Agile, and other operational frameworks
Proven track record of leading large-scale infrastructure transformations
Experience managing complex IT outsourcing relationships and service delivery
Excellent communication and presentation skills for all stakeholder levels
Strong business acumen and ability to align technology with business objectives
Experience managing globally distributed teams
Change management and organizational development capabilities
Strategic thinking and vision
Results-oriented with strong execution capabilities
Collaborative leadership style
Data-driven decision making
Crisis management and problem-solving skills
Vendor management and negotiation expertise

Nice To Haves

MBA or advanced technical degree
Industry certifications (ITIL, PMP, cloud certifications)
Experience with financial services or professional services infrastructure
Track record of successful cloud migrations
Experience with emerging technologies (AI/ML, edge computing)
Prior experience managing large-scale IT outsourcing agreements ($10M+ annually)

Responsibilities

Establish and maintain vendor relationships and negotiate enterprise agreements
Serve as primary executive contact for global outsourcing agreement with major IT services provider
Oversee global data center operations, cloud infrastructure, and hybrid environments
Direct network architecture, security infrastructure, and disaster recovery planning
Manage infrastructure capacity planning and scalability initiatives
Ensure best in class up time performance for critical business systems
Lead infrastructure modernization and automation initiatives
Establish and maintain SLAs, KPIs, and operational metrics
Implement ITIL best practices and continuous improvement methodologies
Drive cost optimization while maintaining service quality
Oversee incident, problem, and change management processes
Lead business continuity and disaster recovery planning
Develop talent pipeline and succession planning
Foster culture of improvement and continuous learning
Manage global teams across multiple time zones
Drive cross-functional collaboration with other technology and business units
Manage annual infrastructure budget of $9M+
Oversee global outsourcing contracts valued at $6M+ annually
Develop business cases for infrastructure investments
Implement cost optimization and efficiency programs
Negotiate and manage vendor contracts