Director of Technology & Information Systems

Crisp Recruit•St. Louis, MO

23h•Onsite

About The Position

The law firm seeks a Director of Technology & Information Systems to oversee and transform its technological landscape. This vital role exists to enhance the firm’s operational efficiency and support its mission to deliver exceptional legal services. As the firm expands its reach and impact, the Director will be pivotal in integrating technology solutions that streamline processes, improve workflows, and enhance data utilization. Beyond managing systems, the Director will help ensure a seamless technology experience for the legal team and clients, supporting efficient and effective firm operations. This is a fully onsite leadership role, reflecting the hands-on nature of the position and the need to directly support the firm's hardware, infrastructure, employees, and day-to-day technology operations.

Requirements

Proven experience in technology leadership, including network and hardware management.
Ability to evaluate and implement new technology platforms and processes for operational enhancement.
SmartAdvocate experience is strongly preferred and would be a significant advantage.
Strong database, reporting, and data-visualization skills and the ability to quickly master complex legal systems.
Excellent communication skills with the ability to guide cross-functional teams and work collaboratively with external partners.
Skilled in navigating resistance and implementing change in established systems to improve efficiency and outcomes.
Strong troubleshooting abilities and a solutions-oriented mindset focused on continual process improvement.

Responsibilities

Oversee the firm’s day-to-day technology operations, serving as a key onsite technology resource.
Manage databases, hardware, software, and ensure effective technology deployment across multiple locations.
Identify opportunities to improve workflows and automation within the firm's software platforms, especially SmartAdvocate.
Evaluate and implement AI where it provides practical operational value, while maintaining appropriate human oversight, confidentiality, and control.
Improve data quality, reporting infrastructure, and dashboards so leadership has clear visibility into intake, marketing, operations, and performance. Simplify data-entry workflows while preserving the information needed for accurate reporting and decision-making.
Lead the internal technology function while partnering closely with the firm’s outsourced IT provider to maintain transparency, documentation, redundancy, security, and clear accountability across the technology environment.
Lead and mentor existing technology staff, assessing resource needs and integrating new team members as needed.
Troubleshoot employee technology issues, provision laptops and equipment, support hardware and desktop needs onsite, and escalate more complex issues to external technology partners when appropriate.
Build and maintain technology policies, procedures, hardware standards, system documentation, and operating guidelines so critical knowledge is documented, transparent, and not concentrated with any one individual.