Director of Information Technology

Universities of Wisconsin • Madison, WI

2d • $113,503 • Hybrid

About The Position

The Director of Information Technology position is located within the Operations department and will report to the Chief Operating Officer (COO). This position will be responsible for leading and overseeing WIDA's technology ecosystem, including customer relationship management (CRM) systems, learning management systems, cloud technology, data analytics, websites, cybersecurity, technical support, systems integration, and business analysis. We are looking for a forward-thinking partner who collaborates closely with consortium stakeholders, state partners, and internal leaders. This leader will partner closely with technical leaders across the University, acting as WIDA's main point of contact when technology is a part of an incident or needed for a solution. The Director will ensure technology solutions meet changing business needs, support data-informed decision-making, help staff adapt to new technologies, and position WIDA for long-term success. They will also consult on data warehouse design; user authentication for WIDA's consortium of 42 states, territories, and agencies; and compliance with data security requirements. The ideal candidate champions innovation by identifying opportunities to responsibly leverage emerging technologies, including artificial intelligence, to improve processes and organizational effectiveness while adhering to institutional policies and ethical practices. We are seeking a strong manager with technical expertise who can translate strategy into action by developing talent, assigning ownership, and empowering technical experts to deliver results. The Director of IT manages a team including IT analyst staff, support specialists, administrators and developers, assigning them to projects and operational challenges where they can help improve programs, processes, and services. Remote work is an option for this position on a voluntary basis; however, due to UW policy and travel expectations, this position requires living in Madison, WI, or the surrounding area, as this position may occasionally require on-site work at our Madison office. UW Travel Policy and Remote Work Policies outline business travel requirements for fully remote employees, and WIDA is committed to supporting employees with their business travel and minimizing or eliminating out-of-pocket expenses whenever possible. Please review UW Remote Work Policy UW5087, in particular, Section III, Part G which addresses an employee's Headquarters Location. We will be happy to support and address questions about remote work or travel during the interview process. WIDA operates in a Windows-based environment, and a Dell PC laptop will be issued for use in this role. Software and virtual connection tools that are critical to our work dictate that WIDA staff work on a PC.

Requirements

• Minimum of five (5) years of IT leadership experience, including responsibility for managing technical experts and managing a technology roadmap aligned with organizational objectives
• Demonstrated expertise designing, implementing, and managing complex enterprise data integrations across multiple platforms and applications, ensuring reliable and secure data exchange across CRM, LMS, web, analytics, and cloud-based systems for a least a decade
• Demonstrated ability to leverage data analytics to support business intelligence
• Understanding of emerging technologies, including artificial intelligence enabled efficiencies
• Experience with identity and access management, including authentication and single-sign on (SSO) implementations
• Experience with Canvas’ learning management system
• Knowledge of Salesforce’s CRM, Eloqua’s email marketing platform, Drupal CMS, AWS service architecture, Google Analytics and web analysis, Jira or other agile project management tools
• Experience with web development technologies, including website architecture, content management systems (CMS), user experience (UX) principles, and web security best practices
• Experience collaborating with internal and external vendors and stakeholders
• Bachelor’s degree required in field of Information Technology, Computer Science, Information Systems, Software Engineering, or a related technical field

Nice To Haves

• Experience leading IT initiatives in a higher education setting

Responsibilities

• Directs strategic information technology planning initiatives and establishes divisional objectives to ensure appropriate use of financial, administrative, staffing resources, and alignment with the strategic plan
• Leads cross-functional technology planning and roadmap efforts to identify organizational needs, prioritize investments and drive adoption of technology solutions through strong stakeholder partnership and organizational buy-in
• Serves as the divisional IT liaison representing the division's interests to internal and external stakeholders
• Leads enterprise technology architecture, systems integration, and data governance initiatives to ensure secure, reliable, and scalable technology solutions across the consortium's technology ecosystem
• Develops and implements technology modernization strategies, including cloud services, artificial intelligence capabilities, automation, and emerging technologies, to improve operational effectiveness and support organizational priorities
• Advises institutional or divisional leadership on information technology operations and business models
• Develops operating policies and procedures to comply with regulations, institutional policies, and divisional objectives
• May perform manager functions through subordinate managers
• Exercises supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 full-time equivalent (FTE) employees
• Develops and audits the budget

Benefits

• generous paid time off
• competitively priced health/dental/vision/life insurance
• tax-advantaged savings accounts
• participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund

What This Job Offers

• Job Type: Full-time
• Career Level: Director