Director of Technology Business Operations (SENIOR PUBLIC SERVICE ADMINISTRATOR)

State of Illinois•Chicago, IL

6h•Hybrid

About The Position

The Illinois Department of Early Childhood is seeking a Director of Technology Business Operations to lead agency IT governance, compliance, and technology support services. Reporting to the Deputy Chief Operating Officer, the Director develops and implements systems to support audit, cybersecurity, and operational compliance, subject to approval by agency leadership. The position focuses on enabling staff to administer programs for families with young children through effective technology support services. It also works with the Department of Innovation and Technology as the Agency Technology Services Requestor to facilitate creation, maintenance, and support of technology tools. This is a full-line supervisory role. The appointment is for four years and may be renewed for successive four-year terms at the Department Director’s discretion; it is subject to a probationary period.

Requirements

Knowledge, skills, and mental development equivalent to completion of four years of college.
At least four years of progressively responsible administrative experience in contract management, procurement support, fiscal oversight, or program administration in a public or business organization; experience supporting human services or early childhood program functions is preferred.
Ability to pass an Illinois State Police criminal history check.
Ability to pass a Child Abuse and Neglect Tracking System (CANTS) background check.
Ability to use and maintain state-issued equipment, including a cell phone, laptop, and other necessary equipment.
Ability to travel for work, with overnight stays as appropriate.
Possession of an appropriate, valid driver's license.
Ability to work overtime, including scheduled, unscheduled, or last-minute overtime, which may require evenings and weekends.
Ability to attend relevant seminars, conferences, and trainings.
The position is subject to revolving-door restrictions and requires filing annual and supplemental Statements of Economic Interest.

Nice To Haves

Three years of professional experience conducting vendor or supplier performance and compliance research and making recommendations for new programmatic initiatives to improve effectiveness and efficiency.
Three years of professional experience planning effective and efficient program resource utilization and aligning program, application, or management goals and objectives with those of a state, federal, public, or business organization.
Three years of professional experience developing vendor performance tracking strategies, incorporating vendor metrics into vendor selection, and reviewing vendor performance reports covering evaluations, risk management, compliance, accountability, continuous improvement, and stakeholder communication.
Three years of professional experience tracking supplier performance through active monitoring, outreach, education of contract owners, and creation, management, and updating of supplier performance monitoring tools and templates.
Three years of professional experience receiving supplier complaints and managing their resolution.
Three years of professional experience managing post-contract-execution procurement actions, including notations, assignments, amendments, change orders, renewals, performance-related terminations and amendments, economic cost adjustments, and contract close-out procedures and actions.

Responsibilities

Plan, develop, and implement methods, systems, and procedures to monitor and implement IT governance supporting audit, cybersecurity, and general compliance, following required approvals.
Manage technology support services to help agency staff administer programs for families with young children.
Work with the Department of Innovation and Technology as Agency Technology Services Requestor to facilitate the creation of technology tools and support and maintain them.
Serve as a full-line supervisor.
Perform other duties reasonably within the scope of the listed duties, as assigned.
Engage with Business Enterprise Program contractors and subcontractors and support the goals of the BEP program and Fair Contracting Task Force.
Travel in the performance of duties, including overnight stays when appropriate.
Attend seminars, conferences, and trainings to remain current on relevant industry methods, tools, and topics.