Director of Technology Business Operations (SENIOR PUBLIC SERVICE ADMINISTRATOR)

State of Illinois•Chicago, IL

2d•$114,000 - $132,000•Hybrid

About The Position

The Illinois Department of Early Childhood (IDEC) is seeking a Director of Technology Business Operations to lead IT governance, compliance, and technology support services for the agency. Reporting to the Deputy Chief Operating Officer (DCOO), this role develops and implements systems that ensure strong audit, cybersecurity, and operational compliance across the agency. This position works closely with the Department of Innovation and Technology (DoIT) as the Agency Technology Services Requestor, coordinating the creation and maintenance of essential technology tools and enabling IDEC staff to effectively administer programs for families with young children by ensuring reliable technology services and support. If you are interested in this unique opportunity to join a team of dedicated Early Childhood professionals, we invite you to apply for the Director of Technology Business Operations with IDEC!

Requirements

Requires knowledge, skill, and mental development equivalent to the completion of four (4) years of college.
Requires prior experience equivalent to four (4) years of progressively responsible administrative experience in contract management, procurement support, fiscal oversight, or program administration in a public or business organization, preferably supporting human services or early childhood program functions.
Requires the ability to successfully pass a criminal history check through the Illinois State Police.
Requires the ability to successfully pass a Child Abuse and Neglect Tracking System (CANTS) background check.
Requires the ability to use and maintain state-issued equipment, such as a cell phone, laptop, and other necessary equipment as required.
Requires engagement with Business Enterprise Program (BEP) contractors and subcontractors and support for the goals of the BEP program and the Fair Contracting Task Force per Executive Order 2018-07.
Requires ability to travel in the performance of duties, with overnight stays as appropriate.
Requires appropriate, valid driver's license.
Requires ability to attend seminars, conferences, and trainings to stay current on methods, tools, ideologies, or other industry related topics relevant to the job duties.
This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest.

Nice To Haves

Three (3) years of professional experience conducting vendor/supplier performance and compliance research and providing recommendations in the development of new programmatic initiatives to enhance effectiveness and efficiency in a public or private organization.
Three (3) years of professional experience planning for the effective and efficient utilization of program resources and aligning program, application, or management goals and objectives with those of a state, federal, public or business organization.
Three (3) years of professional experience developing vendor performance tracking strategies and collaborating with staff to incorporate vendor metrics into the vendor selection process, and reviewing vendor performance reports, including vendor performance evaluations, risk management, compliance and accountability, continuous improvement, and stakeholder communication with managers and end users.
Three (3) years of professional experience tracking supplier performance management through active tracking, outreach, and education of contract owners and the creation, management, and updating of supplier performance monitoring tools and templates.
Three (3) years of professional experience receiving supplier complaints and managing the process of resolving supplier complaints.
Three (3) years of professional experience managing and processing post contract execution procurement actions, including notations, assignments, amendments, change orders, renewals, performance related contract terminations and amendments, economic cost adjustments (price) increases, and contract close-out policies, procedures, and necessary actions.

Responsibilities

Serves as the Director of Technology Business Operations for the Illinois Department of Early Childhood (IDEC).
Plans, develops and implements methods, systems, and procedures designed to effectively monitor and implement IT governance to support audit, cybersecurity, and general compliance, once approved by COO, Secretaries, and agency leadership.
Orients on serving IDEC staff by enabling them to get what they need to administer programs for families with young children, through the effective management of technology support services.
Works with DoIT as an Agency Technology Services Requestor to facilitate the creation of various technology tools and to support and maintain them once created.
Serves as a full-line supervisor.
Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.