Director of Technical Services- F&B

Clean Chemistry • Virginia Beach, VA

1d • Remote

About The Position

The Director of Technical Services, F&B, has a critical field-based role responsible for supporting food & beverage customers, with an emphasis on poultry processing. This role requires deep poultry processing and antimicrobial application knowledge, 50–70% travel, with the expectation of being on-site at customers facilities on a weekly basis to support the business. Reporting to Commercial Leadership, this individual will interface directly with plant- level operations, food safety teams, and existing corporate customers, providing hands-on technical support, microbial mapping, data analysis, and equipment maintenance, while overseeing a team of remote field technicians who are tasked with day-to-day operational tasks at our customer sites.

Requirements

• Minimum 7–10 years of progressively responsible experience in commercial poultry processing, food safety, antimicrobial intervention programs, technical services, or related plant operations.
• Proven experience leading, mentoring, and managing a team of remote field technicians or service personnel across multiple customer locations.
• Track record of optimizing field team schedules to continually deliver high level customer support.
• Proven ability to collect field data, conduct biomapping studies, analyze complex technical metrics, and troubleshoot, service, and maintain industrial chemical dosing equipment.
• Exceptional ability to build relationships, present data-driven solutions to existing commercial customers, and communicate effectively with both plant operations and executive leadership.
• Comfort navigating regulatory frameworks (such as USDA FSIS Directive 7120.1 or FCN mechanisms) and FDA-regulated intervention processing aids.
• Ability to travel heavily as required to plant sites, corporate offices, and industry events.

Responsibilities

• Lead, direct, and mentor a remote team of field technicians to deliver top-tier customer service across client accounts.
• Oversee team operations supporting account management initiatives, routine and emergency equipment maintenance, and raw material inventory management at plant facilities to optimize overall customer satisfaction and operational uptime.
• Support poultry processing customers utilizing comprehensive poultry processing and antimicrobial application knowledge to optimize microbial reduction efforts and problem solve when challenges arise.
• Maintain and service antimicrobial dosing equipment directly at plant facilities.
• Communicate and collaborate effectively with plant-level operations and food safety teams, while aligning technical outcomes with internal Commercial and Operational Leadership.
• Coordinate with plant operations and internal teams to facilitate successful plant installations, chemical storage solutions and ensure proper chemical application.
• Monitor plant-level operational trends, regulatory shifts, and technical feedback to optimize customer success.
• Design and execute comprehensive biomapping programs within customer facilities to identify microbial hot spots, validate antimicrobial intervention performance, and optimize antimicrobial applications.
• Systematically gather operational, chemical, and microbiological data across processing lines.
• Translate raw field data into actionable insights and trend analysis to support continuous improvement.
• Present technical findings, performance metrics and biomapping results directly to existing customers and facility leadership to demonstrate value and drive account retention.

Benefits

• Competitive Base Salary
• Performance Bonus Structure
• Comprehensive Benefits Package
• Premium medical, dental, and vision coverage for you and your family at competitive rates.
• 401(k) matching program
• Complete travel expense reimbursement, including car allowance and mileage reimbursement, with additional cell phone/laptop allowances.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed