Director of Team Resources

Brown & Brown Insurance

5d•$175,000 - $225,000

About The Position

The Director of Team Resources for Brown & Brown's Retail Business Segment is tasked with implementing growth-focused human capital strategies that directly support business objectives across the business segment. This position leads the Team Resources (TR) Business Partners, leveraging targeted TR initiatives to attract, engage, and retain high-performing talent. Working closely with TR functional departments, the Director delivers tailored strategies in organizational design, workforce planning, performance management, compensation, regulatory compliance, employment practices, diversity and inclusion, training and development, M&A integration, and talent acquisition, all aligned with business goals and company culture. The role acts as a key liaison among divisional leaders, dedicated finance business partners, and senior TR leaders. The Director provides strategic counsel to business office leaders on human capital matters and synthesizes teammate feedback to inform leadership decision-making. Maintaining comprehensive knowledge of business operations and the competitive landscape, the Director ensures TR strategies optimize organic growth, margin, and scalability. By applying best practices, this role advances results through talent cultivation, cross-team collaboration, and proactive identification of challenges, driving innovative solutions in a dynamic business environment.

Requirements

BS/BA degree from an accredited college/university
15+ years of experience in strategic leadership across functions directing substantial resources.
Demonstrated success leading TR teams with responsibility for outcomes from talent acquisition, workforce development, employment practices, training, and leader development.
Record of forging partnerships with Finance, Technology and other business leaders to collaborate on the long-term maintenance of credible workforce plans and talent forecasts, business performance metrics and reports, and strategies to close talent gaps.

Nice To Haves

MBA or MA/MS in business or human resources related field
SHRM Senior Certified Professional (SHRM-SCP)
Prior insurance industry experience

Responsibilities

Serves as the primary Team Resources leader for division presidents and senior business leaders, translating business strategy into an aligned human capital vision, priorities, and execution plans across supported businesses.
Leads the Team Resources Business Partner function across the business segment, setting clear standards for execution, partnership, and service delivery; assigns business coverage; coaches, develops, and evaluates a team of regional TRBPs; and holds the team accountable to consistent, high-impact practices.
Drives a high-performance culture, coaching leaders on expectations, feedback, recognition, accountability, underperformance, conflict resolution, and difficult people decisions.
Implement Team Resources Operating Model throughout the business segment.
Partners with the Segment Chief People Officer, finance, and business leaders on organizational design, workforce planning, staffing levels, and compensation alignment to support growth, margins, and scalable operations.
Evaluates organizational effectiveness, talent capacity, role clarity, spans and layers, leadership bench strength, and retention risk; uses TR data, workforce metrics, and business insight to diagnose issues and make data-driven recommendations.
Ensures strong partnerships between TRBP’s and Talent Acquisition team to execute hiring plans, attract high-quality talent, improve hiring outcomes, and minimize use of external agencies except when approved.
Oversee talent review, succession planning, leadership development, career pathing, internal mobility, and learning initiatives utilizing TRBP’s and Centers of Expertise to strengthen bench strength, teammate engagement, and business performance.
Builds trusted relationships across the supported businesses and stays attuned to leadership and teammate sentiment to strengthen culture, improve the teammate experience, and identify issues early.
Prioritize tight collaboration between TRBPs and Employment Practices team to deliver proactive, consistent guidance on policy interpretation, documentation, investigations, performance management, disciplinary matters, and risk mitigation; partners closely with Employment Practices and Legal as needed.
Ensure the TRBP’s influence business compliance with applicable employment laws, regulations, company policies, and achieve acceptable internal audit standards; maintain operating discipline to protect the business and deliver consistent execution.
Stays current on employment law, human capital best practices, and business trends, and incorporates relevant insight into TR initiatives, leader counsel, and operating standards.
Leads the people side of growth and change, including assigned acquisitions, integrations, divestitures, restructurings, office expansions or consolidations, and other organizational changes, ensuring continuity, cultural alignment, and retention of critical talent.