Director of Talent Acquisition & Experience

Belay•Atlanta, GA

3d•Remote

About The Position

BELAY is a growing and vibrant, Atlanta, GA-based company that offers virtual staffing solutions in the areas of Virtual Assistants, Marketing Assistants, and Financial Specialists. We are a fast-paced team of high performers that work extremely hard but also know how to have a great time. Culture is a top priority and our values are lived out daily. The Director of Talent Acquisition & Experience serves as the strategic architect and operational leader responsible for building, scaling, and optimizing BELAY’s contractor workforce through a technology-enabled, automation-forward talent ecosystem. This role leads the full talent lifecycle, including acquisition, readiness, community-building, and workforce enablement, ensuring BELAY can efficiently attract, screen, develop, and retain high volumes of top-tier contractor talent while maintaining exceptional quality, compliance, and experience. Leveraging AI, scalable systems, and strong leadership, this role leads a high-performing Talent team and builds a future-ready talent engine that aligns with evolving client needs and fuels BELAY’s growth.

Requirements

Bachelor’s degree or equivalent work experience
3+ years of leadership experience overseeing talent acquisition, workforce operations, or large-scale staffing programs
Proven ability to build, scale, and optimize talent pipelines and workforce systems
Experience leading high-volume, technology-enabled talent operations
Comfortable adopting and leveraging AI, automation, and other tools to improve efficiency, quality, and contractor experience
Strong leadership and influence skills with experience in mentoring and empowering high-performing teams
Data-driven, using analytics and emerging technologies to guide strategy and optimize operations
Exceptional communication and relational skills to align cross-functional stakeholders
Highly autonomous and effective in remote, results-driven environments
Poised, proactive, and decisive with strong attention to detail, follow-through, and problem-solving skills

Responsibilities

Develop and execute forward-looking talent strategies aligned with BELAY’s growth objectives, market dynamics, and client needs.
Translate strategy into scalable, automation-enabled systems supporting high-volume attraction, screening, onboarding, readiness, and placement.
Clearly communicate strategic priorities to align the Talent team and cross-functional partners around shared outcomes.
Lead execution of strategic initiatives through structured project management, tying results to quality, speed, cost, and contractor experience metrics.
Build, inspire, and hold a high-performing Talent team accountable to KPIs, performance standards, and deliverables across the talent lifecycle.
Apply data-driven judgment to assess opportunities, mitigate risk, and position the talent function for long-term impact.
Streamline workflows and enhance service delivery through AI, automation, and continuous process improvement.
Drive disciplined cost management across the talent lifecycle, balancing quality, scalability, speed, and ROI.
Build and maintain a high-quality, scalable contractor roster across all service lines to meet current and future demand.
Establish and enforce standards for contractor readiness, quality, compliance, and professionalism across service lines.
Partner cross-functionally to align talent strategy with sales forecasts, operational capacity, and evolving client expectations.
Own contractor compliance, audit readiness, and risk mitigation practices.
Lead contractor enablement, upskilling, engagement, and retention initiatives that strengthen performance and loyalty.
Ensure a seamless, end-to-end contractor journey aligned with BELAY standards and culture.
Develop and maintain dashboards and reporting to provide visibility into pipeline health, readiness, quality, and retention.
Lead change management efforts tied to new systems, processes, and operating models, ensuring adoption and sustained impact.
Serve as a strategic advisor to executive leadership, translating talent data and insights into clear recommendations for growth and investment decisions.
Ensure talent operations are scalable, auditable, and resilient, supporting rapid growth while minimizing operational and compliance risk.