Director of Systems and Programming Services

Cook Systems • Tallahassee, FL

3d

About The Position

The Director of Systems and Programming Services provides strategic, operational, and technical leadership for the Women, Infants, and Children (WIC) Information Technology (WIT) team, overseeing the WiSE/Electronic Benefits Transfer (EBT) data system. This role is responsible for directing technology initiatives, managing complex systems, and ensuring compliance with federal and organizational standards.

Requirements

• Minimum of eight years of experience with Oracle 12c SQL/PLSQL and related technologies.
• Six years of experience with cellular communication protocols and application development.
• Two years of experience with IBM Cloud service offerings and Watson-based development.
• Eight years of experience leading enterprise information systems and supporting technologies.
• Five years of experience managing technical staff and coordinating work across various disciplines.
• Five years of experience directing full systems development life cycles.
• Five years of experience in strategic technology planning and compliance with regulations.
• Five years of experience managing vendor relationships and technology budgets.
• Five years of experience supporting high availability and transaction-based systems.
• Experience communicating complex technology matters to various stakeholders.
• Knowledge of public sector IT governance and relevant legal and policy applications.

Responsibilities

• Provide leadership, direction, and technical support for the WIT team and supported systems.
• Coordinate the work of the Product Manager, Development Supervisor, Project Manager, and Network Systems Administrator.
• Direct the full systems development life cycle for various WIC applications and technologies.
• Serve as the senior technical and operational point of contact from project inception through implementation and support.
• Develop and maintain technology strategies, roadmaps, governance procedures, and performance reports.
• Monitor the availability, performance, security, and integration of supported applications and technologies.
• Oversee requirements analysis, solution architecture, development, testing, and operational readiness activities.
• Coordinate cybersecurity, data privacy, and compliance activities with internal and external partners.
• Evaluate and recommend technologies that improve service delivery, reliability, security, and operational efficiency.
• Lead procurement, contract negotiation, and performance monitoring of vendor deliverables and budgets.
• Build and maintain effective relationships with stakeholders and communicate technology status and recommendations.
• Identify and implement process improvements and report on service quality and team effectiveness.
• Ensure compliance with Department data security procedures and policies.

Benefits

• Medical coverage through Blue Cross Blue Shield, with two plan options
• Dental and vision coverage
• Life, critical illness, and accident insurance through Unum
• Flexible Spending Account and Dependent Care FSA options through Navia
• Health Gap Insurance through Sun Life
• 401(k) retirement plan through The Standard, with eligibility after six months

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed