Director of Supportive Services
About The Position
Join a Meaningful Profession with Mercy Haven! Discover the difference between a job and a fulfilling career by becoming a vital part of Mercy Haven's mission. We are dedicated to providing homes and services to diverse populations in crisis, including those living with mental illness, homeless families, veterans, domestic violence victims and the elderly. Recognized as a Newsday Top Workplace on Long Island for three years, we invest in our employees' success and offer an excellent benefits package. The Director of Supportive Services is in charge of every step of the creation and implementation of new services-oriented programs. This position will have the ability to provide measurable outcomes and accountability on new and existing programming, bring a creative and positive attitude on new opportunities for growth and expansion of services.
Requirements
- LMSW preferred
- Bachelor's degree in health and human services, social work or related field required
- Electronic Health Record Experience
- Supervisory experience required
- 5-7 years of experience in nonprofit management required, mental health experience preferred
- Ability to develop, implement, and oversee multiple programs simultaneously
Nice To Haves
- LMSW preferred
- mental health experience preferred
Responsibilities
- Supervision of Mercy Enrichment Coordinator and 1115 waiver staff
- Oversight of Mercy Enrichment Services, REAP, Food Pantry, Supportive Employment, Breakthrough and 1115 waiver and all other relevant programs
- Assist with foundation and program grant writing
- Set goals for the organization's growth, develop plans for programs to meet those goals and oversee the programs as they operate
- Keeps track of details such as budget and deadlines in addition to following the agency's strategy, vision and mission
- Apply change, risk and resource management principles
- Work with leadership to set strategic goals and objectives for programs
- Resolve problems between program teams and other internal stakeholders
- Coordinate creating detailed implementation plans, including deadlines, milestones, processes and risk mitigation protocols
- Provide processes for monitoring performance and collaborating with program teams to determine ways to improve and implement change
- Develop and implement a growth strategy aligned with the agency's overall goals and objectives
- Design new programs and enhance existing ones in response to existing needs, opportunities and gaps in service
- Foster relationships using community outreach to strengthen and grow Mercy Haven's programs
- Work with members of the Executive team to develop budgets, resources, quality standards, training and communication of new initiatives
- Establish and maintain partnerships with external organizations, agencies and stakeholders to enhance and benchmark program effectiveness
- Use data and feedback to asses program effectiveness and make data driven decisions for improvement
- Work with the agency's strategic plan for continuous quality improvement
- Integral team member in agency committees
- Collaborate with other executive staff on community relations
- Any other relevant tasks as assigned
Benefits
- Medical
- Company-Paid Dental and Vision Single Coverage
- Health Reimbursement Account (HRA) for medical plan
- Generous Paid Time Off policies, including vacation and sick time
- Agency paid Basic Life Insurance
- Supplemental Employee, Spouse and Child Life Insurance policies
- Long Term Disability (LTD)
- Short Term Disability (STD)
- 403(b) Retirement Savings
- Tuition Reimbursement
- Eligible for an Alternate Work Schedule after completion of introductory period
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
11-50 employees
