Director of Supportive Housing

CORNERSTONES INC•Reston, VA

8d•$85,000 - $88,000•Hybrid

About The Position

The Director of Supportive Housing is a specialized professional position that is responsible for providing overall direction of case management and housing stabilization services to individuals and families exiting emergency shelter into permanent housing owned by Cornerstones Housing Corporation (CHC). Focusing on the 5 primary outcome areas: 1) transitioning to permanent housing after experiencing homelessness, 2) community connectedness and integrated care management, 3) increase in income and savings, 4) reduction in debt / improvement in credit score, 5) reducing recidivism and returns to homelessness, the Director works collaboratively with the household and their assigned Case Manager to increase their self-sufficiency and housing stability. The Director works closely with Cornerstones Housing Corporation staff to ensure units are safe and habitable and that rent payments are timely. The Director of Supportive Housing will assist with service planning for future CHC projects in the pre-development phase of planning and design including Permanent Supportive Housing (PSH) for chronically homeless individuals. The Director will ensure that the supportive housing program is meeting Quality Standards including services that are: tenant-centered, accessible, coordinated, integrated, and sustainable. The Director must have strong clinical, interpersonal, and motivational skills. The Director must possess a patient, trauma-informed approach to service delivery using an equity lens. The Director is responsible for meeting or exceeding outcomes and contractual obligations. The Director ensures that supportive housing services are equitable and delivered with integrity in accordance with the Agency Mission, Vision, and Values. All duties are performed in a professional and timely manner. The Director serves as a part of the leadership team of the Housing and Community Services Division. A candidate with an MSW and ability to supervise and manage the social work internship program is strongly preferred. A candidate that has the ability to use one's lived personal experience of housing instability to help assess system barriers is a plus.

Requirements

Bachelor’s degree in an applicable human services field or commensurate experience with homeless and/or at-risk populations with 5 years of experience directing and managing housing or homeless services programs.
Five years of experience in housing, homeless services, and/or residential services is required.
Prior experience supervising and managing residential programs is required.
Experience working with vulnerable individuals and families including people with mental health and/or substance abuse disabilities is required.
Requires knowledge and belief in “Housing First” and “Rapid Re-Housing” philosophy and strategies.
Knowledge of current social service, homeless, and housing issues and methods/approaches to address issues.
Knowledge or understanding of tenant’s rights and responsibilities, “strengths based” case management, trauma-informed care, and racial equity.
Ability to communicate clearly and concisely, both orally and in writing.
Ability to engage and work collaboratively with others.
Ability to use HMIS to establish and maintain case records and to facilitate data collection.
Ability to schedule and manage workload sufficiently to meet deadlines.
Ability to learn, process information, prioritize competing priorities and make sound and reasoned decisions in a fast-paced environment.
Ability to work a flexible schedule including nights and weekends.
Must be able to lift items weighing 10-20 pounds.
Must possess a valid driver’s license, reliable transportation, and good driving record.
Must be able to drive 15-passenger van.

Nice To Haves

MSW and ability to supervise and manage the social work internship program is strongly preferred.
Ability to use one's lived personal experience of housing instability to help assess system barriers is a plus.
Bilingual in English/Spanish or English/Arabic a plus.

Responsibilities

Oversees service delivery for vulnerable individuals and families in the Cornerstones Affordable Housing Plus Program.
Provides creative and innovative direction to coordinate services on behalf of people who require assistance to maintain permanent housing including those that may be disabled or chronically homeless.
Provides direct supervision to Supportive Housing Case Managers and manages caseload assignments.
Works closely with Cornerstones Housing Corporation staff and property managers to ensure that rental payments are made on time and rental units are clean and safe.
Assists in facilitating Supportive Housing team meetings and provides guidance and direction to support the tenant/landlord relationship between program participants and Cornerstones Housing Corporation.
Serves as an ongoing liaison between property managers and participants as well as between participants and neighbors.
Assists with annual re-certification as indicated by specific program guidelines.
Works closely with the Child Services Specialist to ensure that the children’s service needs are being met.
Maintains effective partnerships with Cornerstones Housing Corporation (CHC), the Embry Rucker Community Shelter (ERCS), Assistance Services and Pantry Program (ASAPP), Fairfax County Department of Housing and Community Development (DHCD), the Fairfax County Health Department, Health Works, the Fairfax County Community Services Board (CSB), Department of Family Services (DFS), the Fairfax County Department of Adult and Aging, Veterans Administration (VA), and Fairfax County Public Schools (FCPS) to ensure program participants receive holistic, integrated care management across Cornerstones.
Assists in the development of programs and evaluation of all services provided, ensuring the services meet predetermined local, state, federal and agency outcomes.
Conducts home visits and housing inspections to ensure that units are safe and habitable.
Solves difficult problems with effective solutions.
Thinks logically and practically before making decisions.
Defines problem areas and develops innovative solutions.
Monitors staff allocation of time across program cost centers.
Manages the HMIS data, outcomes, and case files ensuring that performance measures and outcomes meet contractual obligations.
Serves as HMIS Super User, generating reports and monitoring HMIS data for completeness and accuracy.
Participates in multi-disciplinary meetings, case staffings, as well as community-wide trainings and meetings.
Provides intern / volunteer supervision (as appropriate.)
Participates in agency events, drives as needed.
Works a flexible schedule that may include evenings and weekends as needed.
Performs any other duties deemed necessary to support the agency.