Director of Supply Chain & Operations
About The Position
Founded in 2019, Formula Fig is an innovative digital-first experiential skincare company operating 8+ Fig Bar locations across Canada (Vancouver, Toronto) and the US (Los Angeles). We've built a flywheel model connecting formulafig.com with our physical Fig Bars, offering high-tech treatments integrated with carefully curated third-party retail products. Our treatments seamlessly incorporate both partner products and our proprietary skincare line, FFFormulations, which launches this year—marking our evolution into a fully integrated treatment and product brand. We’re seeking a strategic and operationally-minded Director of Supply Chain & Logistics to build and lead the operational engine powering Formula Fig’s next stage of growth. This role will oversee the full supply chain ecosystem across retail, eCommerce, and FFFormulations — including sourcing, inventory strategy, logistics, fulfillment, and cross-border distribution. This is a foundational leadership hire at a pivotal moment for the business. As Formula Fig continues to scale its multi-market retail footprint and launch FFFormulations, you will be responsible for building the systems, processes, and operational disciplines needed to support long-term growth. You’ll own end-to-end supply chain and product operations across both sides of the business: our third-party brand portfolio and FFFormulations, our proprietary product line. This role requires a leader who can think strategically while also driving operational execution across a fast-moving environment. Reporting directly to the CEO, you’ll partner closely with the CFO on forecasting and financial planning, the Head of Digital & Technology on eCommerce fulfillment and systems, and the Sr. Product Developer on FFFormulations launches and future product expansion.
Requirements
- 8–12 years of supply chain and operations experience, ideally in beauty, CPG, or manufacturing-led consumer environments
- Track record of execution and improvement — you've taken processes from broken to working, and from manual to scalable
- Experience scaling operations and optimizing inventory through a growth phase — you're comfortable in environments where systems are being built and innovated, not just maintained
- Strong procurement and sourcing foundation — vendor negotiation, contract management
- Multi-channel retail experience — brick + DTC, ideally cross-border US/CA
- NPD operations — deeply experienced with new product development launches end-to-end
- ERP fluency — Oracle, NetSuite, AS400, or comparable. Our stack is MindBody (POS/booking), Shopify (eCom), Unleashed (inventory), Asana (PM)
- 3PL and logistics management — you've worked with 3PL partners and understand the relationship
- Demand planning and forecasting capability; comfortable running S&OP as a discipline, not just a meeting
- Practical and collaborative — you operate in the weeds and translate it into structure; you work well with founders and fast-moving teams
- Budget ownership and reporting experience
- Experience managing people, building teams
Responsibilities
- End-to-end supply chain for both the third-party brand portfolio and FFFormulations: procurement → manufacturing → DC → distribution → last-mile
- Demand planning, S&OP, and allocation across 8 Fig Bars + eCom + Pod (treatment-room consumables), cross-border US/CA
- Factory and sourcing relationships: CDMO management for FFFormulations, raw materials, COGS engineering
- Packaging (primary, secondary, tertiary) for proprietary line
- 3PL and last-mile delivery for retail replenishment and eCom fulfilment
- Assortment and merchandising strategy: partnering with product development and marketing informing inventory optimization, SKU architecture, range planning, brand partner curation in partnership with the product development team
- Phase-in / phase-out discipline across the brand portfolio
- Inventory health: turns, working capital efficiency, write-off discipline
- Team leadership: lead a current team of two (Supply Chain Manager + Associate) and build out planning, fulfilment, and brand partner ops as we scale
- Operational governance: install S&OP cadence, run weekly tactical / monthly category / quarterly strategic reviews
- Budget ownership: own the operations budget, COGS and margin, manage cost-to-serve
Benefits
- Base + equity + benefits — meaningful equity reflecting the foundational nature of the role
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
