Director of Supplier Performance Management

Microsoft • Redmond, WA

1d

About The Position

Cloud Operations + Innovation (CO+I) is the engine that powers Microsoft’s core cloud platforms and services that millions of people use every day. With more than 95% of Fortune 500 business on Azure, 180 million using Office 365, and millions using other services – all running on Microsoft's cloud infrastructure – CO+I builds and operates the foundation upon which Microsoft’s mission to empower every person and organization comes to life. The Core Datacenter Services (“CDS”) procurement team is seeking a Director of Supplier Performance Management to lead the strategy, execution, and continuous improvement of supplier performance across our datacenter supply chain. This role operates at the intersection of supplier strategy, operational excellence, and cross-functional alignment, driving measurable business outcomes including availability, cost optimization, and speed to deploy. This leader will define a global supplier management model, establish performance standards, and partner across engineering, operations, finance, and procurement teams to deliver a One Microsoft approach to supplier engagement. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Requirements

• Bachelor's Degree in Business, Operations, Finance or related field AND 8+ years work experience in program management, process management, process improvement Operations, Finance or related field AND 8+ years work experience in program management, process management, process improvement OR equivalent experience.
• 6+ years management (e.g., people, project, process, vendor, change) experience.
• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.
• These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Nice To Haves

• Master's Degree in Business, Operations, Finance or related field AND 10+ years program management experience, process management, process improvement OR Bachelor's Degree in Business, Operations, Finance OR related field AND 12+ years experience in program management, process management, process improvement.
• 8+ years people management experience.
• Commercial understanding and experience working with contracts for relevant categories (General Contractors, Mechanical & Electrical Equipment, Construction Services, Operations Services).
• Knowledge of data center industry and experience managing a variety of project delivery methods - ability to lead a project team in defining risk and developing the appropriate contracting and compensation approach.
• Experience effectively interacting with diverse groups across organizational levels.
• Familiarity with common process improvement methodologies (Lean, Six-Sigma, etc.) and ability to facilitate change management.
• Ability to implement new processes and get buy in from a cross functional team.
• Operations experience in one or more key categories including Data Center Equipment, Mechanical & Electrical Equipment or IT Hardware.
• Experience in Supply Chain vendor management.

Responsibilities

• Define and execute a global supplier management strategy, including performance frameworks, governance models, and standardized processes.
• Drive supplier performance metrics (SLAs, KPIs), ensuring accountability and continuous improvement.
• Lead supplier segmentation and engagement strategies to optimize value, risk mitigation, and operational reliability.
• Lead a team managing a portfolio of global programs focused on supplier performance, escalation management, and operational excellence.
• Establish and drive a consistent Rhythm of Business (ROB) to improve supplier outcomes and stakeholder alignment.
• Oversee program health, including timeline, risks, dependencies, and measurable outcomes.
• Drive data-driven decision making by leveraging analytics to identify trends, risks, and optimization opportunities.
• Provide executive-level insights into supplier performance, risks, and opportunities.
• Partner with datacenter operations, engineering, finance, and sourcing teams to ensure alignment on supplier priorities and outcomes.
• Act as a trusted advisor to datacenter operations, influencing decisions and aligning suppliers to business needs.
• Drive a One Microsoft approach across stakeholders to ensure consistency in supplier interactions and messaging
• Translate the organizational vision into team priorities. You’ll also translate strategy into team priorities and gain buy-in from stakeholders, partners, and customers
• Embody our culture and values.

Benefits

• Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
• If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager