Director of Student Support Services

HEARTSHARE HUMAN SERVICES OF NEW YORK • New York, NY

1d • $100,000 - $115,000 • Onsite

About The Position

The Director of Student Support Services provides leadership to Related Service Providers, Behavior Support Staff, and Education Coordinators under the direction of the SVP of Education Services. The role develops service assignments for schools and strategic plans intended to improve student outcomes and the quality of instruction.

The Director oversees related services and staff, develops professional learning and service-delivery practices, manages performance and administrative functions, and collaborates with families, internal departments, schools, and community partners. The position also monitors service quality, regulatory compliance, documentation, and the accuracy of reports aligned with students’ IEP objectives. The position is full-time, day shift, based in Brooklyn, NY, with travel up to 75%.

Requirements

• Master’s degree in a related services field or special education.
• Certification in special education or a related field.
• At least 5 years of experience providing services in special education or a related field.
• At least 3 years of experience providing leadership and supervision in special education or a related field.
• Demonstrated knowledge of special education regulations and best practices.
• Experience in special education administration and supervision.
• Certification in supervision or administration.

Responsibilities

• Manage related services, including interviewing, training, and overseeing staff to maintain work quality, productivity, effectiveness, and retention.
• Lead and oversee services provided by speech-language pathologists, occupational therapists, physical therapists, education coordinators, behavior support staff, and music therapists.
• Develop proposals for providing related services in community organizations and guide the Early Childhood Department in implementing these services in the Education department.
• Establish and manage partnerships with universities and colleges for graduate student placements in speech-language pathology, occupational therapy, and physical therapy, including agreements with HeartShare, external agencies, and other organizations.
• Develop a yearly professional development plan for related services staff, tailored to each discipline and aligned with NYC standards-based curriculum and system-wide initiatives; plan and lead contractual full-day professional development and Professional Learning Committee meetings.
• Oversee employee performance management and administrative functions, including daily attendance approvals, leaves of absence in conjunction with HR, discipline and dismissal recommendations to the VP of Education, and performance evaluation observations and other evaluations.
• Manage contractors, including timesheets and service agreements.
• Collaborate with families, Human Resources, Fiscal, Community-Based Organizations, Directors and Education Coordinators, teachers, Support Service Providers, and Related Service Providers.
• Develop and enforce service-delivery policies and procedures that meet legal and industry requirements.
• Implement and monitor quality-control processes, promptly addressing non-compliance issues.
• Maintain accurate service activity records, reports, and compliance documentation for audits.
• Review and analyze service performance metrics to monitor compliance with established standards and regulatory requirements.
• Implement and monitor quality assurance practices to ensure services and educational practices meet standards and legal requirements.
• Verify that reports align with IEP objectives and contain detailed, objective student performance data; confirm reports are complete, clear, accurate, and aligned with assessment criteria.
• Provide staff feedback on report content and format to improve clarity and compliance.
• Perform other job-related duties consistent with the position’s scope and applicable laws, regulations, and organizational policies.

Benefits

• Paid vacation, sick, and personal days, and holidays.
• 403(B) retirement plan with employer contribution.
• Health, dental, vision, and life insurance.
• Employee Assistance Program (EAP).
• Flexible spending accounts for dependent care, medical, parking, and transit.
• Employee appreciation programs and events.
• Tuition assistance program.
• Professional development opportunities.
• Wellhub discount.
• Verizon Wireless discount.
• BJ’s membership discount.
• Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Director