Director of Student Success

Education at Work•Boston, MA

1d•$95,000 - $105,000

About The Position

The Director of Student Success supports the Vice President of Student Success in executing the executive team’s strategy and translating strategic goals into operational programs. The Director manages day-to-day program execution, workshop facilitation, coaching frameworks, and site-level support to provide a consistent, high-impact intern experience with measurable outcomes across locations. The position is based in Tempe, Arizona, or Boston, Massachusetts, and involves periodic travel to EAW talent hubs, campus events, and partner locations. The Director delivers student programming and coaching, supports interns and EAW site teams, manages program operations, monitors outcomes, and reports findings to leadership. The role partners closely with the Vice President of Student Success and collaborates with recruiting, site operations, client success, marketing, students, supervisors, clients, and external partners.

Requirements

Bachelor’s degree in education, student affairs, counseling, workforce development, or a related field; equivalent relevant experience may be considered.
At least 3 years of experience in student success, career development, workforce development, higher education, internship programming, youth development, or a related field.
Demonstrated ability to design, deliver, and improve student development, career readiness, internship, or professional development programs.
Experience leading programs, projects, cohorts, or initiatives involving multiple stakeholders.
Strong coaching, facilitation, relationship-building, and communication skills.
Ability to collaborate effectively across teams and with students, supervisors, clients, and external partners.
Experience managing multiple programs, projects, or priorities across teams or locations.
Ability to use data, feedback, and program metrics to evaluate outcomes and translate strategy into effective execution.
Strong organizational and technology skills, including the ability to learn and use program, learning, and communication platforms.
Ability to travel periodically to EAW talent hubs, campus events, and partner locations.

Responsibilities

Support the Vice President of Student Success in executing strategy and translating organizational objectives into student programs.
Facilitate interactive workshops, orientation sessions, and professional development modules for college and high school interns.
Maintain operational touchpoints to evaluate student engagement, development, and program outcomes.
Provide individual and group coaching focused on professional growth, workplace navigation, and skill building.
Identify students who need performance support and deploy early-intervention resources to support retention.
Help interns articulate their skills, build professional achievement portfolios, and prepare for career advancement.
Partner with EAW managers and supervisors on intern oversight and constructive workplace culture.
Conduct site visits across EAW locations to promote consistent program delivery and quality standards.
Gather feedback from students and client leads to inform operational improvements.
Manage daily program logistics, workshop schedules, and resource distribution across active intern cohorts.
Maintain and update student learning platforms, training curriculum, and operational communication channels.
Monitor participation trends and feedback metrics and recommend program enhancements to the Vice President.
Track student participation, skill milestone achievements, and program outcome metrics across cohorts.
Synthesize feedback and performance data into regular updates and strategic summaries for leadership.
Lead annual Voice of the Student survey dissemination, collection, and data analysis, and work with the Vice President and EAW marketing to produce an annual published report.
Collaborate with the Vice President of Student Success to execute strategy and achieve program outcomes.
Coordinate with internal recruiting, site operations, and client success teams to align program goals.
Represent EAW Student Success at campus recruiting events, student orientations, and partner meetings.