Director of Student Success- Technical Education

OTC • Springfield, MO

3d • Onsite

About The Position

The Director of Student Success – Technical Education is responsible for the oversight and operations of the Technical Education Student Success Center, including training, data analysis, and supervision of the Technical Education Student Success team. This position will support college-wide student success initiatives leading to increased student enrollment, retention, and goal attainment, through student-centered operations in their area. This position is responsible for leading a team dedicated to helping students proactively with career, financial, academic, and life planning, as well as tracking key indicators of student success leading to enrollment, retention, and degree completion. The essential functions of this position require a physical presence on site.

Requirements

• Bachelor’s degree from a regionally accredited institution of higher learning.
• One year of leadership and supervisory experience.
• One year of experience in case management, advising, financial aid, training, or relevant experience.
• Prior experience using data to evaluate and make changes to operations.
• Ability to switch between interpersonal skills and data management quickly and often.
• Ability to motivate a team towards a common goal.
• Strong problem-solving skills, organizational, and relational skills.
• Ability to communicate clearly and effectively.
• Ability to work in a fast-paced, collaborative environment.

Nice To Haves

• Master’s degree from a regionally accredited intuition of higher learning.
• Three years of leadership and supervisory experience.
• Previous experience in Student Affairs in higher education.
• Demonstrated commitment to student-centered support.
• Experience tracking metrics and working with key performance indicators.
• Experience working within a collegiate setting.
• Experience with Colleague.
• Experience with TargetX or other CRM software.

Responsibilities

• Supervise the daily operations of the Technical Education Student Success team.
• Collaborate with the Student Success leadership team to identify best practices and develop ongoing updates to processes for Student Success work across the college system.
• Build relationships with deans, department chairs, faculty, and other college departments to provide meaningful, accurate, and timely support to students.
• Supervise and support the Student Success Representative responsible for managing student inquiries and appointments, assisting with student communication campaigns, and ensuring the Technical Education Student Success Center operates with a welcoming, responsive, and student-centered approach.
• Evaluate College Navigator progress in meeting performance measures and take corrective action to ensure team-level outcomes are achieved.
• Hold staff accountable for achieving established student success measures, including enrollment, retention, and student success measure goals; implement performance improvement strategies when expectations are not met.
• Monitor College Navigator caseloads to ensure students are distributed as equitably as possible and adjust assignments as needed to maintain balance and capacity across the team.
• Coordinate monthly priorities and data metrics for College Navigators, including long-term goal planning, financial planning, academic planning, and referral to academic and non-academic resources.
• Assist with the development and maintenance of Student Success training materials and technical assistance documents.
• Support an enrolled student caseload equal to 15% of the average caseload for the Technical Education Student Success team, assisting assigned students with career exploration, financial aid, academic planning, and referral to resources for student success.
• Demonstrate strong working knowledge of financial aid processes, including federal, state, and institutional programs, and ensure accurate guidance is provided to students and staff.
• Serve as the primary escalation point for complex or unresolved student issues within the Student Success team, ensuring concerns are addressed at the director level before being escalated beyond the team.
• Ensure staff are equipped to resolve Tier 1 and Tier 2 student issues, serving as the next level of escalation and accountability prior to escalating an issue to another department.
• Work with the Coordinator of Student Affairs Training & Development to train and onboard new Student Success team members and coordinate ongoing professional development for the Student Success department.
• Exhibit exemplary attendance and punctuality.
• Comply with college policies and procedures.
• Perform other duties as assigned, including attending college functions, serving on committees, and attending community events.

Benefits

• Medical insurance coverage for employees through the CoxHealth network at no cost to employees.
• Dental, LTD and group life insurance coverage for employees at no cost to employees.
• Access to the on-site OTC Health and Wellness Clinic at no cost for employees and their dependents.
• Use of the OTC fitness center at no cost to employees.
• Twelve (12) tuition free college credit hours per fall and/or spring semester and six (6) college credit hours per summer term for employees and/or their dependents.
• College matches the employee PSRS/PEERS retirement at 14.5% or 6.86%

What This Job Offers

• Job Type: Full-time
• Career Level: Director