Director of Student Success and Retention

High Point University • High Point, NC

6d • Hybrid

About The Position

The Director of Student Success and Retention plays a pivotal role in promoting student persistence, academic achievement, and professional growth within the Doctor of Pharmacy program. Embedded in the Fred Wilson School of Pharmacy, this position combines data-informed retention strategies with personalized academic coaching to support students’ holistic success. Through proactive outreach, skill-building interventions, and close collaboration with faculty and campus resources, the Director fosters a supportive learning environment aligned with the school’s mission and ACPE accreditation standards.

Requirements

• Masters degree in education, counseling, pharmacy education, student affairs, or a related field required
• Exceptional interpersonal skills with the ability to build rapport, foster trust, and communicate with empathy and discretion.
• Strong analytic skills to interpret student data and generate meaningful reports.
• Proven organizational and project management capabilities, with attention to detail and follow-through.
• Experience with student information systems and early-alert platforms.
• Comfort and effectiveness in delivering presentations and facilitating workshops.
• Collaborative, student-centered approach with a commitment to diversity, equity, and inclusion.

Nice To Haves

• Previous experience in higher education student support, academic coaching, retention initiatives, or advising is highly desirable.
• Familiarity with pharmacy education, professional licensure processes, and experiential learning is a strong advantage.

Responsibilities

• Monitor student academic progress, engagement, and well-being to identify students at risk of academic or professional challenges early.
• Provide tailored academic coaching, including time management, study strategies, exam preparation, and professional development guidance.
• Serve as the primary advisor for second-year pre-pharmacy students, offering academic planning, professional guidance, and support to ensure a strong foundation for progression into the PharmD program.
• Facilitate group workshops and individual sessions on wellness, resilience, communication skills, and navigating the rigors of pharmacy education.
• Develop and implement individualized success plans in partnership with students, empowering them to overcome barriers and optimize their academic performance.
• Serve as a trusted advocate and mentor for students, promoting self-efficacy and responsible decision-making.
• Partner closely with faculty to implement early-alert systems, review academic performance data, and coordinate timely intervention efforts.
• Act as a liaison connecting students to essential campus support services, including tutoring, counseling, accessibility accommodations, financial aid, and experiential education offices.
• Participate in orientation programming and cohort-building initiatives to enhance student integration, community, and belonging within the school.
• Collect, maintain, and analyze key retention and academic performance metrics such as progression rates, leave/withdrawal patterns, and re-entry trends.
• Use data insights to inform continuous improvement efforts, providing actionable recommendations to school leadership for policy and program enhancements.
• Prepare detailed reports and presentations on retention outcomes, student success trends, and intervention efficacy.
• Maintain a working knowledge of the pharmacy curriculum, experiential learning requirements, and licensure preparation benchmarks to align student support services accordingly.
• Offer informal coaching on clinical readiness, professional conduct, and experiential placement preparation.
• Support students’ transition through critical academic milestones with guidance tailored to pharmacy education demands.
• Maintain confidential and accurate records related to student outreach, success plans, and retention activities.
• Perform additional duties as assigned by the Dean and/or Assistant/Associate Dean of Student and Professional Affairs.
• Other duties as assigned

Benefits

• Access to resources supporting student wellness, professional development, and experiential learning.

What This Job Offers

• Job Type: Full-time
• Career Level: Director